Key Account Manager M/F
Posted:
Key Account Manager M/F
Company: AGL - Africa Global Logistics
Company Overview
AGL (Africa Global Logistics) is the reference multimodal logistics operator in Africa and part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.
Job Details
- Job Type: Full Time
- Location: Nairobi
- Qualification: BA/BSc/HND
- Experience: 5 years
- Job Field: Sales and Business Development
Mission Description
The Key Account Manager will provide a link between the company and key clients to enhance satisfaction and retention. Key responsibilities include:
- Analyze and profile client accounts based on performance, value and potential and generate periodic reports
- Determine the crucial needs of key clients and ensure they receive first-class customer care and service
- Develop a strategy for managing key accounts and ensure its implementation
- Conduct regular customer satisfaction surveys and make necessary improvements for key accounts
- Develop pricing structures for key clients
- Resolve disputes and maintain client relationships to promote client retention
- Conduct account reviews
- Analyze and adapt new strategies to react to changing business trends
- Conduct client visits based on target prospects
- Generate weekly sales reports and submit to management
Profile
- Bachelor's degree in Sales and Marketing
- 5 years of experience in sales, marketing or a related field
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