IT Support Specialist
Posted:
Company Details
Name:UAE Jobs
Industry:
Consulting
Website:
https://applydubaijob.com
Description:
applydubaijob.com is a trusted online job platform dedicated to helping job seekers find better career opportunities across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, the wider UAE, and other Middle East countries. The platform provides up-to-date job vacancies from various industries, making…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Dubai, United Arab Emirates
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Information Technology
Job Description
Job Description
We are seeking a versatile IT Support Specialist to manage our day-to-day technical operations. You will be responsible for maintaining our local infrastructure, assisting staff with technical hurdles, and ensuring our time-attendance and communication systems run without a hitch. If you are a problem-solver who enjoys a fast-paced environment, we want to hear from you.
Core Responsibilities
- Daily Technical Support: Provide timely "Tier 1 and Tier 2" support for hardware and software issues, ensuring minimal downtime for staff.
- Mail & Communication Systems: Administer Microsoft Outlook and Office 365 suites. This includes managing user licenses, troubleshooting mail delivery, and setting up secure email protocols.
- Attendance System Management: Take ownership of the ZKTeco BioTime ecosystem. You will be responsible for device installation, user fingerprint/facial registration, and ensuring data flows correctly to the management reports.
- Infrastructure Maintenance: Monitor local area networks (LAN), Wi-Fi stability, and peripheral devices like printers and scanners.
- Asset Management: Maintain an organized inventory of company hardware and software licenses.
Technical Requirements
- Software: Strong command of Windows 10/11, Microsoft 365 (specifically Outlook), and remote desktop tools.
- Specialized Systems: Direct experience or a strong willingness to learn ZKTeco BioTime and biometric hardware integration.
- Hardware: Comfort opening up a PC for basic repairs (RAM upgrades, SSD swaps) and setting up workstations from scratch.
- Networking: Basic understanding of IP addressing, DNS, and DHCP.
Soft Skills
- Patience & Empathy: The ability to help frustrated users feel supported and heard.
- Adaptability: Ready to jump from a simple password reset to a complex server issue at a moment's notice.
- Clear Documentation: Ability to write simple "how-to" guides for staff to reduce recurring support tickets.
Preferred Qualifications
- 2+ years of experience in a general IT Support or Helpdesk role.
- Degree or Diploma in Computer Science, IT, or a related field.
- Relevant industry certifications (e.g., CompTIA A+, Microsoft Fundamentals).
Please send your updated resume to : [email protected]
Pay: AED2,000.00 - AED3,500.00 per month
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