IT Support Specialist

We are seeking a versatile IT Support Specialist to manage our day-to-day technical operations. You will be responsible for maintaining our local infrastructure, assisting staff with technical hurdles, and ensuring our time-attendance and communication systems run without a hitch. If you are a problem-solver who enjoys a fast-paced environment, we want to hear from you.

Core Responsibilities

• Daily Technical Support: Provide timely "Tier 1 and Tier 2" support for hardware and software issues, ensuring minimal downtime for staff.
• Mail & Communication Systems: Administer Microsoft Outlook and Office 365 suites. This includes managing user licenses, troubleshooting mail delivery, and setting up secure email protocols.
• Attendance System Management: Take ownership of the ZKTeco BioTime ecosystem. You will be responsible for device installation, user fingerprint/facial registration, and ensuring data flows correctly to the management reports.
• Infrastructure Maintenance: Monitor local area networks (LAN), Wi-Fi stability, and peripheral devices like printers and scanners.
• Asset Management: Maintain an organized inventory of company hardware and software licenses.

Technical Requirements

• Software: Strong command of Windows 10/11, Microsoft 365 (specifically Outlook), and remote desktop tools.
• Specialized Systems: Direct experience or a strong willingness to learn ZKTeco BioTime and biometric hardware integration.
• Hardware: Comfort opening up a PC for basic repairs (RAM upgrades, SSD swaps) and setting up workstations from scratch.
• Networking: Basic understanding of IP addressing, DNS, and DHCP.

Soft Skills

• Patience & Empathy: The ability to help frustrated users feel supported and heard.
• Adaptability: Ready to jump from a simple password reset to a complex server issue at a moment's notice.
• Clear Documentation: Ability to write simple "how-to" guides for staff to reduce recurring support tickets.

Preferred Qualifications

• 2+ years of experience in a general IT Support or Helpdesk role.
• Degree or Diploma in Computer Science, IT, or a related field.
• Relevant industry certifications (e.g., CompTIA A+, Microsoft Fundamentals).

Please send your updated resume to : [email protected]

Pay: AED2,000.00 - AED3,500.00 per month