IT Support Engineer (Level 1 – Desktop Support)
Posted:
Position: IT Support Engineer (Level 1 – Desktop Support)
Date Posted: May 29, 2026
Industry: Information Technology / IT Support / Technical Services
Employment Type: Full Time (FTE) – On-Call Onsite Support
Experience: Entry Level / Early Career Professionals or Students Encouraged to Apply
Qualification: Diploma or Bachelor’s Degree in Information Technology / Computer Science or Relevant Field
Salary: AED 5000 to 10000 (estimated)
Location: Abu Dhabi / Al Ain / Fujairah, United Arab Emirates
Company: AUH Technologies
Description:
AUH Technologies is currently hiring motivated and technically inclined IT Support Engineers to join its Desktop Support Services team (Level 1). This role is ideal for early-career professionals or students looking to build hands-on experience in IT support and onsite troubleshooting environments across multiple locations in the UAE.
The selected candidates will be responsible for providing onsite technical assistance whenever support tickets are raised. This is an on-call support role that requires quick response, problem-solving skills, and willingness to travel to assigned locations including Abu Dhabi, Al Ain, and Fujairah.
Key Responsibilities:
• Provide Level 1 desktop and onsite IT support for end users
• Respond to support tickets and visit client locations as required
• Troubleshoot hardware, software, and basic network issues
• Assist in installation, configuration, and maintenance of IT systems
• Ensure timely resolution of technical issues and escalation when necessary
• Maintain proper documentation of support activities and service requests
Requirements:
• Basic understanding of IT systems, desktop support, and troubleshooting
• Willingness to work in an on-call onsite support environment
• Strong problem-solving and communication skills
• Ability to travel across Abu Dhabi, Al Ain, and Fujairah when required
• Eagerness to learn and grow in IT support field
• Strong knowledge of:
• Windows operating systems and basic troubleshooting
• Hardware and peripheral device support
• IT ticketing systems and service desk processes
• Basic networking concepts and connectivity issues
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