Job Role
- To lead parts operations by ensuring optimal availability, technical accuracy, and revenue growth, while driving efficiency in inventory management and customer satisfaction.
Key Responsibilities
Parts Operations & Revenue Growth
- Oversee end-to-end parts sales operations and revenue performance
- Drive upselling and cross-selling strategies for parts
- Analyze sales trends and implement growth initiatives
Technical Leadership
- Act as the subject matter expert on Isuzu parts and systems
- Guide technicians and junior staff on complex parts identification
- Ensure accuracy in parts catalog usage and system updates
Inventory Strategy & Control
- Develop and implement inventory optimization strategies
- Minimize stockouts and overstock through data-driven planning
- Oversee stock audits, shrinkage control, and reporting
Customer Experience Management
- Handle escalated customer issues and technical queries
- Ensure high service standards and customer retention
- Work closely with service teams to improve turnaround time
Supplier & Stakeholder Coordination
- Collaborate with procurement on sourcing strategies
- Monitor supplier performance related to parts availability
Reporting & Performance Management
- Track KPIs and generate actionable insights
- Present performance reports to management
Qualifications
- Diploma/Degree in Automotive Engineering, Supply Chain, or related field
- 5–8 years’ experience, with at least 2 years in a senior/supervisory role
- Experience with Isuzu or similar automotive brands
Skills & Competencies
- Advanced technical knowledge of automotive parts
- Leadership and team coordination
- Data analysis and reporting
- Commercial awareness
- ERP/Inventory systems expertise
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