Home Loan Advisor -Various Location at Absa Bank Limited
Posted:
Company Details
Name:Absa Bank Limited
Industry:
Banking
Website:
http://www.absa.co.za/
Description:
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank …
View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
2 Years
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Job Category:
Retail, Sales & Marketing
Job Description
Key accountabilities/Deliverables/Outcomes
Sales and Service 75%
- Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs
- Achieve & Exceed Home Loan & Cross Sale Targets
- Utilize the standard sales process to identify customer’s Home Loan requirements
- Facilitate customer understanding of the Home Loan procedure and process
- Champion and manage Home Loan product & channels
- Own and drive the outlet home loan sales objectives/targets
- Maintain Home Loan sales performance statistics for management information usage.
- Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.
- Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice
- Ensure documentation such as the home loan application and internal submission forms are fully completed & error free.
- Deliver world class customer service practices and ensure adherence to Barclays Service standards.
- Accurate collation and packaging of relevant documents for processing.
- Conduct branch Home Loan marketing campaigns and participate in country level campaigns
Operational Rigour Practices 15%
- Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
- Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
- Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.
- Ensure the Bank’s Home Loan lending criteria is met
Team Working 5%
- Build effective relationships with branch staff and key support functions e.g. service delivery and risk to develop networking for potential Home Loan referrals.
- Share knowledge experience and best practice with other team members.
- Provide cover for other Home Loan Advisors at all levels when required.
- Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals.
- Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.
Self-development -5%
- Agree performance development objectives with the team leader.
- Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
Role/person specification
Qualification
- Bachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)
Experience
- At least 2yrs sales experience in Absa and 5yrs combined with concentration in Mortgage sales.
189 open positions on Semasocial right now
· 6729 open positions in Nairobi County, Kenya
· 6 posted in the last 7 days
Key Skills
salesandmarketingjobsCV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.