Job Overview
Based in Nairobi and reporting to the Deputy Managing Director, the purpose of this role is to organize and lead the execution of a sustainable and profitable development of the Yusen East Africa (YAEA) business.
Key Responsibilities
Sales Performance
- Sales planning and deployment in the context of (Newsales, Tenders, upselling of YAEA services, AGL and Yusen Logistics network development, customer account management and pricing / quotations) based on overall business objectives and strategy and performance monitoring.
- Build a qualified sales pipeline.
- Develop trade lanes and partnerships to exploit market opportunities.
- Develop and apply pricing structures for Clients and tenders and perform negotiations on contracts and conditions with key customers.
- Optimise account profitability, retention and upselling.
- Conduct Client and AGL / Yusen Logistics trade lane development and tenders based on target prospects.
- Drive end to end pricing and tender management processes.
- Analyze and suggest strategies to react to changing business trends.
Customer Service
- Determine the crucial needs of key Clients and communicate these to the operations managers / supervisors to ensure the customer will receive first-class customer care and service.
- Lead the freight forwarding and order processing activity based on freight rate purchases and service agreements with shipping lines, airlines and international partner offices.
- Conduct half year customer satisfaction surveys and seek necessary improvements for key accounts.
- Participate in the monthly account reviews.
- Analyze and profile client accounts based on performance, value and potential and generate periodic reports.
- Generate monthly sales operations reports for submission and consultative review with management.
- Keep Management updated on customer needs and relevant market intelligence.
Qualifications
Business Degree or related training, 5 years experience in a Logistics or FMCG industry.
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