GSM Engineer - Western Region - Job Grade 2.2

Field Operations Engineer – Transmission/GSM

Primary Reporting

Team Leader Field Operations

Secondary Reporting

Regional Technical Manager

Department

Technology

Leadership Level

Individual/Team Contribution

Job Summary

Perform maintenance and operations activities within the assigned area, ensuring the quality and continuity of services as per the set KPIs, within budgeted costs. Execute and follow up on network extensions. Detect and provide early warnings of network element dysfunctions.

Key Responsibilities

• Attend to equipment faults logged in the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment and environment health checks.
• Work in coordination with Support and NMC teams while analyzing fault incidents, ensuring accurate and timely correction, and confirming and communicating clears as necessary.
• Propose improvement actions for the network structure.
• Accurately carry out the preventive maintenance program and report on the same.
• Jointly perform new site commissioning tests with equipment vendors, only accepting links/sites that meet the criteria set in engineering standards and equipment factory specifications.
• Compile and submit reports on all maintenance-related matters and attend daily evaluation meetings.
• Establish and document the root cause of link failures (RCA) and produce evidence as needed.

Principal Outputs (KPIs)

• Achievement of performance KPIs
• Network availability above 99.60%
• 80% of TTs closed within SLA
• Network packet loss below 0.05%
• 90% of planned work completed first time

Qualifications – Academic and Professional

• Bachelor’s Degree in Telecommunication
• Lean Six Sigma – Yellow Belt
• CCNA Certification
• Valid Driving License

Experience

2 years of experience in transmission network maintenance.

Competencies

Technical Competencies

• Network Management Systems
• Radio rigging
• Knowledge of GSM 2G/3G/4G architecture
• Good understanding of BSS/transmission technology
• Microsoft Office
• Customer focus
• Planning and organizing
• Troubleshooting

Functional Competencies

• Team Work: Contributes actively to a cooperative working environment, accepts collective responsibility, and helps the team achieve high performance by reviewing objectives and priorities.
• Innovation: Develops new ideas and concepts for better solutions, creating a climate where new approaches are welcomed to improve performance and generate business ideas.
• Managing Risks: Reviews calculated risks considering organizational and stakeholder concerns; identifies potential risks, creates backup plans, and encourages exploring new business opportunities.
• Analytical Thinking: Identifies patterns or connections between unrelated situations, finds key or underlying issues in complex contexts, using creative, conceptual, or inductive reasoning.

Relationships / Contacts / Communication

Internal: Business Units (Enterprise, Mobile, Mass Market) – frequently to share information and solve network-related issues.
External: Customers, Contractors, other network operators – frequently to share/obtain information and solve problems.

Major Challenges / Problem Solving

• Optical fibre network damages due to road construction or vandalism.
• Maintenance materials, spares, and tools availability.
• Ensuring preventive maintenance is carried out and utilizing recovered materials within the network.

Own Decisions or Recommendations

• Determining root cause of outages and recommending corrective actions.
• Deciding on acceptance of new sites/links based on commissioning tests.
• Prioritizing and scheduling maintenance activities within the assigned area.

Operating Environment

Office and field-based environment, with daily, weekly, and monthly planning based on job demand.

Planning Cycle

Micro-level planning (daily/weekly) and macro-level planning (monthly) as required by operational needs.