GSM Engineer - Western Region

Field Operations Technician

Primary Reporting: Team Leader Field Operations

Secondary Reporting: Regional Technical Manager

Department: Technology

Leadership Level: Individual/Team Contribution

Job Summary

Perform maintenance and operations activities within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow-up the network extensions. Detect and give warning about dysfunctions of network elements.

Organization Structure

This position reports to the Team Leader Field Operations and functionally to the Regional Technical Manager.

Job Magnitude: Team Size

• Number of employees directly reporting to this job: 0
• Number of indirect reports: 0
• Number of 3rd party staff (contractors, consultants, outsourced service providers) reporting to this job: 0

Key Responsibilities

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment and environs health checks.
• Work in coordination with Support and NMC teams while analysing fault incidents, to ensure accurate and timely correction and that clears are confirmed and communicated as necessary.
• Propose improvement actions of the network structure.
• Accurately carry out preventive maintenance program and make reports on the same.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards and equipment factory specifications.
• Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation.
• Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.

Principal Outputs

• Achievement of performance KPIs
• Ensure network availability of >99.60%
• Achieve 80% of TTs within SLA
• Ensure network quality with packet loss of <0.05%
• Achieve 90% of planned work first time

Qualifications – Academic and Professional

• Bachelor’s Degree in Telecommunication
• Lean Six Sigma – Yellow Belt
• CCNA Certification
• Valid Driving License

Experience

2 years’ experience in transmissions network maintenance.

Competencies

Technical Competencies

• Network Management Systems
• Radio rigging
• Knowledge of GSM 2/3G/4G architecture
• Good understanding of BSS/transmission technology
• Microsoft Office
• Customer focus
• Planning and organizing
• Troubleshooting

Functional Competencies

• Team Work: Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities.
• Innovation: Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a climate in which new approaches are not only welcomed but also expected from everyone in the organisation to continuously improve overall performance and generate new business ideas.
• Managing Risks: Review calculated risks after considering the potential organisational and stakeholder concerns; identifies areas of potential risks and creates backup plans for any contingency; encourages others to explore new opportunities for business.
• Analytical Thinking: Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning.

Relationships / Contacts / Communication

Internal

• Business Units: Enterprise, mobile and mass market – frequently to share information and problem solve network related issues.

External

• Customers, Contractors, other network operators – frequently to share/obtain information and problem solve.

Major Challenges / Problem Solving

• Optical Fibre network damages due to road construction/vandalism
• Maintenance materials/spares/tools
• Preventive maintenance

The job holder is expected to make recommendations and implement solutions within defined parameters.

Own Decisions or Recommendations

• Acquisition/utilising ones recovered within the network
• Prioritisation of corrective and preventive maintenance tasks
• Escalation of recurring faults

Operating Environment

Office and field based environment. The role involves working in remote locations with multiple interfaces across units, functions and external parties.

Planning / Organizing / Integrating

Management Planning Cycle: Daily, weekly and monthly planning based on job demand.