GSM Engineer - Central & Eastern - Job Grade 2.2

Job Title: Field Operations Engineer – Transmission/GSM

Primary Reporting

Team Leader Field Operations

Secondary Reporting

Regional Technical Manager

Department

Technology

Leadership Level

Individual / Team Contribution

Job Summary / Purpose / Role Intent

Perform maintenance and operations activities within the assigned area, ensuring quality and continuity of services in line with set KPIs and within budgeted costs. Execute and follow up network extensions. Detect and provide warnings about dysfunctions of network elements.

Organization Structure

This position reports to the Team Leader Field Operations.

Job Magnitude: Team Size

• Number of employees directly reporting to this job: 0
• Number of indirect reports: 0
• Number of third‑party staff (contractors, consultants, outsourced service providers) reporting to this job: 0

Key Responsibilities

• Attend to equipment faults logged through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment and environment health checks.
• Work in coordination with Support and NMC teams while analyzing fault incidents to ensure accurate and timely correction; confirm and communicate clears as necessary.
• Propose improvement actions for the network structure.
• Accurately carry out the preventive maintenance program and report on the same.
• Jointly perform new site commissioning tests with equipment vendors and accept only links/sites that meet the criteria set in engineering standards and equipment factory specifications.
• Compile and submit reports on all maintenance‑related matters and attend daily evaluation meetings.
• Establish and show cause of link failure by completing the Reason for Outage (RCA) form and produce evidence when demanded.

Principal Outputs

• Achievement of performance KPIs
• Ensure network availability > 99.60%
• Achieve 80% of TTs within SLA
• Ensure network quality with packet loss < 0.05%
• Achieve 90% of planned work first time

Qualifications – Academic and Professional

• Bachelor’s Degree in Telecommunication
• Lean Six Sigma – Yellow Belt
• CCNA Certification
• Valid Driving License

Experience

Two years’ experience in transmission network maintenance.

Competencies

Technical Competencies

• Network Management Systems
• Radio rigging
• Knowledge of GSM 2G/3G/4G architecture
• Good understanding of BSS/transmission technology
• Microsoft Office
• Customer focus
• Planning and organizing
• Troubleshooting

Functional Competencies

• Team Work: Contributes actively to a working environment in which colleagues cooperate, accepting collective responsibility. Teams achieve high standards by continually reviewing objectives and priorities.
• Innovation: Eager to develop new ideas and concepts for better solutions. Creates a climate where new approaches are welcomed and expected to continuously improve performance and generate new business ideas.
• Managing Risks: Reviews calculated risks after considering organizational and stakeholder concerns; identifies potential risks and creates contingency plans; encourages others to explore new opportunities.
• Analytical Thinking: Comprehends and identifies patterns or connections between situations not obviously related, and identifies key or underlying issues in complex situations, using creative, conceptual, or inductive reasoning.

Relationships / Contacts / Communication

Internal (frequency: often)

• Business Units: Enterprise, Mobile, Mass Market – to share information and solve network‑related issues.

External (frequency: often)

• Customers, contractors, other network operators – to share/obtain information and solve problems.

Planning / Organizing / Integrating

Major Challenges / Problem Solving

• Optical fiber network damages due to road construction/vandalism.
• Maintenance materials/spares/tools.
• Preventive maintenance.
• Acquisition/utilization of recovered network elements.

The job holder makes recommendations or final decisions on these challenges.

Own Decisions or Recommendations

• Decisions on corrective actions for network damages.
• Recommendations for spare parts and tool procurement.
• Decisions on preventive maintenance scheduling and execution.
• Recommendations for reusing recovered network components.

Operating Environment

Office and field‑based environment. Multiple interfaces across units, function heads, and multi‑function teams. Remote locations may be involved.

Management Planning Cycle (Micro vs Macro Planning)

Daily, weekly, and monthly planning based on job demand.