GSM Engineer - Central & Eastern
Posted:
Job Title: Field Operations Technician
Reporting Structure
Primary Reporting: Team Leader Field Operations
Secondary Reporting: Regional Technical Manager
Department: Technology
Leadership Level: Individual / Team Contribution
Job Summary
Perform maintenance and operations activities within the assigned area, ensuring service quality and continuity according to set KPIs and within budgeted costs. Execute and follow up on network extensions. Detect and report dysfunctions of network elements.
Job Magnitude – Team Size
- Direct Reports: 0
- Indirect Reports: 0
- Third‑Party Staff Managed: 0
Key Responsibilities
- Attend to equipment faults logged in the trouble ticket (TT) system, complying with corrective maintenance KPIs.
- Perform preventive routine maintenance to ensure consistent equipment and environment health checks.
- Coordinate with Support and NMC teams to analyze fault incidents, ensuring accurate, timely corrections and clear confirmations are communicated.
- Propose improvement actions for network structure.
- Accurately execute the preventive maintenance program and provide related reports.
- Jointly conduct new site commissioning tests with equipment vendors; accept only links/sites meeting engineering standards and factory specifications.
- Compile and submit maintenance reports; attend daily evaluation meetings.
- Establish and document root cause of link failure by completing the Reason for Outage (RCA) form and producing evidence upon request.
Principal Outputs
- Achieve performance KPIs.
- Maintain network availability >99.60%.
- Complete 80% of TTs within SLA.
- Ensure network quality with packet loss <0.05%.
- Achieve 90% of planned work on first attempt.
Qualifications – Academic and Professional
- Bachelor’s Degree in Telecommunication.
- Lean Six Sigma – Yellow Belt.
- CCNA Certification.
- Valid Driving License.
Experience
2 years’ experience in transmission network maintenance.
Competencies
Technical Competencies
- Network Management Systems
- Radio rigging
- Knowledge of GSM 2G/3G/4G architecture
- Good understanding of BSS/transmission technology
- Microsoft Office
- Customer focus
- Planning and organizing
- Troubleshooting
Functional Competencies
Team Work: Contributes actively to a cooperative working environment, accepting collective responsibility. Teams achieve high standards by continually reviewing objectives and priorities.
Innovation: Eager to develop new ideas and concepts for better solutions. Creates a climate where new approaches are expected to continuously improve overall performance and generate new business ideas.
Managing Risks: Reviews calculated risks considering potential organizational and stakeholder concerns; identifies areas of potential risk and creates backup plans; encourages others to explore new opportunities.
Analytical Thinking: Comprehends and identifies patterns or connections between situations that are not obviously related; identifies key or underlying issues in complex situations using creative, conceptual, or inductive reasoning.
Relationships / Contacts / Communication
Internal: Business Units (Enterprise, Mobile, Mass Market)
External: Customers, Contractors, other network operators.
Frequency and Purpose: Frequent communication to share information and solve network‑related issues.
Major Challenges / Problem Solving
- Optical fibre network damages due to road construction/vandalism – make recommendations for mitigation.
- Maintenance materials/spares/tools – ensure availability and proper use.
- Preventive maintenance – plan and execute to minimize downtime.
- Acquisition and utilization of recovered network components.
Own Decisions or Recommendations
- Decide on immediate corrective actions for network faults within scope.
- Recommend network improvement proposals.
- Recommend replacement or re‑use of recovered spares.
Operating Environment
Office and field‑based environment, with frequent travel to remote locations and multiple interfaces across units.
Management Planning Cycle (Micro vs Macro Planning)
Daily, weekly, and monthly planning based on job demand.
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