General Manager – Hospitality

General Manager – Hospitality

Reports to: Board of Directors

Industry Sector: Hospitality / Serviced Apartments & Hotels

Gross Salary Structure: Competitive

Location: Nairobi, Kenya (On-Site)

Job Summary

We are seeking a highly accomplished, strategically minded General Manager to take absolute operational and commercial ownership of our premier full-service apartment hotel. Your primary focus is to steer comprehensive administrative, financial, and service workflows, translating board directives into exceptional guest experiences and robust profitability. This executive position bridges high-level commercial yield planning with hands-on department supervision. You will oversee daily performance across Front Office, Housekeeping, Food & Beverage, and Sales & Marketing while maintaining tight control over annual budgets, capital improvement projects, and asset preservation. The role demands an energetic, process-driven hospitality leader with deep command of property management technologies, yield principles, and team accountability models.

Key Responsibilities

Strategic Leadership & Facility Management

• Formulate and implement comprehensive operational blueprints, service guidelines, and standard operating procedures (SOPs) to drive consistent service quality.
• Supervise and coordinate cross-functional activities across Front Office, Housekeeping, Food & Beverage, Engineering, and Security teams.
• Coordinate all preventive maintenance routines, structural repairs, and capital expenditure projects to keep the physical asset in pristine condition.
• Maintain complete alignment with municipal health and safety codes, fire safety mandates, and statutory licensing obligations.

Revenue Optimization & Financial Management

• Construct and manage realistic annual operating budgets, running meticulous cost-control programs to maximize net profit margins.
• Coordinate with sales and reservations teams to deploy dynamic pricing strategies, optimizing Average Daily Rate (ADR), occupancy, and Revenue Per Available Room (RevPAR).
• Monitor procurement pipelines, negotiate vendor supply contracts, and audit internal material controls to minimize inventory shrink.
• Compile and deliver detailed operational, financial, and occupancy forecasts directly to the Board of Directors, providing clear strategic paths.

Guest Experience & Brand Relations

• Foster an elite guest service culture, ensuring every touchpoint from check-in to checkout exceeds corporate quality baselines.
• Analyze guest satisfaction trends, investigate service reviews constructively, and rapidly apply solutions to recurring friction points.
• Initiate proactive business development and partnership drives to capture high-value corporate accounts, diplomatic stays, and long-term residents.
• Lead community relations and localized promotions to position the apartment hotel as a premier choice within the urban hospitality market.

Human Resources & Performance Culture

• Recruit, mentor, and evaluate department managers, establishing high performance expectations and clear accountability metrics.
• Schedule and audit regular service training workshops to keep employee skills aligned with modern luxury hospitality trends.
• Mediate workplace disputes constructively, fostering a positive, safe, and highly collaborative team environment.
• Conduct objective quarterly performance appraisals, matching career development plans with the hotel’s long-term business goals.

Qualifications & Experience

Minimum Entry Criteria

• Academic Foundation: Degree or Diploma in Hospitality Management, Business Administration, or a closely matching leadership field.
• Industry Longevity: Minimum of eight (8) years of progressive, verified experience within senior management positions in the hospitality industry.
• Operational Portfolio: Proven track record managing a full-service hotel, premium serviced apartments, or an equivalent multi-departmental property.
• Technical Software Suite: Deep operational proficiency in Micros Fidelio (or equivalent Property Management Systems) and Microsoft Office applications, with strong data analysis skills in Excel.

Executive Competencies

• Financial & Yield Mastery: Exceptional capability to dissect profit and loss (P&L) sheets, balance raw overheads, and design target-hitting yield strategies.
• Diplomatic Communication: Highly polished presentation, negotiation, and interpersonal skills to engage comfortably with investors, corporate clients, and international guests.
• Decisive Problem Solving: Sharp analytical mindset, with the ability to maintain composure and make rapid operational adjustments in high-pressure scenarios.

Benefits & Perks

• High-Level Autonomy: Exercise complete managerial command over a prestigious hospitality brand, steering its commercial strategy and team growth.
• Robust Commercial Platform: Manage a premium, highly sought-after real estate asset in a thriving economic zone, driving its market expansion.
• Executive Career Trajectory: Solidify your reputation as an elite operator, building extensive networks within the regional corporate and real estate ecosystems.

How to Apply

Please submit your updated CV via the Career Page before the application deadline on Thursday, 16th July 2026. For inquiries, please contact +254 784 155 512.