Front Office Agent

Job Vacancy: Front Office Agent (Immediate Joiner)

Location: Red Castle Hotel LLC SP Sharjah
Employment Type: Full-Time
Availability: Immediate Joiner

Job Description

We are seeking a well-presented and customer-focused Front Office Agent to join our hotel team immediately. The ideal candidate will be responsible for delivering excellent guest service at the front desk and ensuring smooth check-in and check-out operations.

Key Responsibilities

• Welcome guests in a warm and professional manner
• Perform check-in and check-out procedures accurately
• Handle guest inquiries, requests, and complaints efficiently
• Manage room reservations, cancellations, and modifications
• Coordinate with housekeeping and other departments regarding room status
• Handle cash, credit card, and billing transactions accurately
• Maintain guest records and ensure data confidentiality
• Upsell hotel services, promotions, and room upgrades when applicable
• Follow hotel policies, SOPs, and brand standards at all times

Job Requirements

• Previous experience as a Front Office Agent or Receptionist in a hotel is preferred
• Good communication skills in English (additional languages are an advantage)
• Familiarity with hotel PMS systems (Opera or similar is a plus)
• Strong interpersonal and customer service skills
• Well-groomed, professional appearance
• Flexible to work shifts, weekends, and holidays
• Must be available to join immediately

Benefits

• Competitive salary
• Duty meals and accommodation (as per company policy)
• Visa and medical insurance
• Annual leave and air ticket as per UAE Labor Law

How to Apply

Interested candidates who are immediate joiners may send their CV to [email protected]

Job Type: Full-time

Pay: AED1,800.00 - AED1,801.00 per month