Responsibilities
- Welcome guests and manage check-in, check-out and reservations.
- Handle inquiries, requests and complaints professionally and efficiently.
- Maintain accurate guest records and ensure data confidentiality.
- Coordinate with other departments to ensure smooth guest experiences.
- Process payments, cash handling and daily transactions accurately.
- Exhibit a positive attitude, professionalism and a strong commitment to service excellence.
- Work flexible shifts including weekends and public holidays.
Requirements
- Certificate, Diploma or Degree in Business Administration, Hospitality, Tourism or a related field is required.
- Previous experience in a similar role in the hospitality industry is a must.
- Strong communication and interpersonal skills.
- Proficient in computer applications and hotel management systems (PMS).
- Fluent in English; other languages are an added advantage.
1805 open positions on Semasocial right now
· 8017 open positions in Nairobi County, Kenya
· 93 posted in the last 7 days
Contact Information
Sign in to apply for this job.
