Director, Commercial & SME Banking

Job Title: Director, Commercial and SME Banking

Job Purpose Statement

This is a Director position reporting to the Group Director Retail Banking. The position is responsible for executing the Bank’s strategy in Commercial and SME Banking Segments effectively and efficiently, driving performance to meet targets and grow the business by identifying new opportunities, retaining and growing existing business relationships, and maintaining profitable relationships with existing customers.

Segment Definitions

• Commercial Clients – Large businesses with turnovers above Kes. 500M p.a. that do not fall within the target market or definition for Corporate Banking.
• SME Banking segment – Business clients with turnovers above Kes. 36M – Kes. 500M p.a. or any client below Kes. 36M with a working capital facility with NCBA.
• Go Business segment – All other business clients with turnover below Kes. 36M p.a. or without a working capital borrowing relationship with NCBA.

Key Responsibilities

• Execute the Bank’s strategy for the Commercial and SME Banking segments in a manner that drives performance to meet and exceed targets.
• Identify new business opportunities while retaining and growing existing customer relationships.
• Maintain and enhance profitable, long-term relationships with current clients.
• Achieve recognized leadership by the NCBA Group in the Commercial and SME clients’ space as a key medium-term strategic outcome.

Job Specifications

Academic Qualifications

• Bachelor's degree – Upper Second Class Honours or GPA of 3.0 or above.
• A Master's degree in a business-related field will be an added advantage.

Professional Qualifications (Preferred, not mandatory)

• CIM, AKIB
• Membership or participation in industry forums such as IOD, KAM, etc.

Desired Work Experience

• 15+ years of work experience in business development roles, with 5+ years leading commercial/business banking teams within the Banking Industry.
• In-depth knowledge of banking and business operations.
• Excellent communication skills and the ability to interact effectively with senior management, customers, vendors, partners, sales, and operations teams.