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Direct Sales Execuitves (Home Broadband)
Mandatory
Posted: By:Hiring Kenya
Company Details
Name:Sheer Logic
Industry:
Consulting
Website:
http://www.sheerlogic.co.ke/
Description:
Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. Our Vision To become an integrated Centre of Excellence in Management Advisory, Training and Organizational Development within Eastern and Central Africa.
Job Description
Responsibilities
- Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up
- Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area
- Track adherence to SLAs on acquisition and onboarding
- Recovery of devices from noncompliant customers.
- Provide first level support with on ground trouble shooting and resolution of customer issues
- Escalation of customer issues that cannot be resolved at first level
- Escalation of network issues
- Daily collation of target achievement
- Track and Analysis monthly trends within assigned markets
- Prepare dashboards for weekly reviews
- Preparation of ad-hoc reports as and when required
- Monitor and report competitor activities
- Provide customer insights, identifies and suggests products, or services that will meet their needs
- Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations
Qualifications
- Graduate degree or Diploma of Business Administration or any equivalent qualification.
- Understanding of telecom/ fixed wireless trends is an added advantage
- 1+ years outdoor sales experience preferably in the telecom industry but not mandatory.
- Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.
- Tech savvy – Needs to understand solutions across both 5G and Fixed Wireless Services.
- Resilience and ability to deliver against stretch targets
- Strong entrepreneurial spirit
Salary: KES Not specified
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
Contact Information
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