Responsibilities
- Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up
- Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area
- Track adherence to SLAs on acquisition and onboarding
- Recovery of devices from noncompliant customers.
- Provide first level support with on ground trouble shooting and resolution of customer issues
- Escalation of customer issues that cannot be resolved at first level
- Escalation of network issues
- Daily collation of target achievement
- Track and Analysis monthly trends within assigned markets
- Prepare dashboards for weekly reviews
- Preparation of ad-hoc reports as and when required
- Monitor and report competitor activities
- Provide customer insights, identifies and suggests products, or services that will meet their needs
- Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations
Qualifications
- Graduate degree or Diploma of Business Administration or any equivalent qualification.
- Understanding of telecom/ fixed wireless trends is an added advantage
- 1+ years outdoor sales experience preferably in the telecom industry but not mandatory.
- Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.
- Tech savvy – Needs to understand solutions across both 5G and Fixed Wireless Services.
- Resilience and ability to deliver against stretch targets
- Strong entrepreneurial spirit
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