Direct Sales Agent

Role Overview

As a Direct Sales Agent, you will be the primary driver of retail revenue for a telecommunications company, promoting airtime, devices, and new customer connections. Reporting to the Shop Team Leader, you will combine hands-on selling with operational accuracy, ensuring that daily sales targets, cash handling, and stock controls all work together smoothly. Your ability to build rapport with walk-in customers and offer practical technical support will directly influence the store's performance and customer loyalty.

Key Responsibilities

• Meet and exceed individual sales targets for airtime, device sales, and new customer acquisitions.
• Monitor daily inventory and consignment stock levels, reconciling physical stock against system records to prevent discrepancies.
• Manage the daily cash float, account for all sales transactions, and follow finance control procedures.
• Support customer experience initiatives aimed at improving service quality, retention, and repeat business.
• Provide on-the-spot technical assistance to customers, including configuration of data devices and mobile internet settings.
• Identify opportunities to upsell and cross-sell additional products and services based on customer needs.
• Maintain accurate records of sales activities, customer interactions, and stock movements to support store reporting.

Requirements & Qualifications

• Diploma or Bachelor's Degree in Business, Marketing, or a related field.
• At least one year of experience in a sales role, preferably within a retail or telecommunications environment.
• Strong marketing skills with the ability to present product features and benefits clearly.
• Sound product knowledge and a proven ability to upsell and cross-sell effectively.
• A solution-oriented mindset, capable of diagnosing customer issues and offering suitable fixes.
• Customer relationship management skills, with a focus on building trust and long-term loyalty.
• Excellent customer focus, networking, influencing, and negotiation abilities.
• Analytical thinking to interpret sales data, identify trends, and adjust selling approaches accordingly.
• Demonstrated results orientation, business acumen, and strategic thinking aligned with store objectives.