Customer Support Technician (Fibre to Home)
Posted:
Company Details
Name:Mybest Ltd
Industry:
Consulting
Website:
https://mybest.co.ke/
Description:
My Best Teams story begins about 14 years ago, when 2 of us started a journey that had only a belief that human potential is wonder that we wanted to explore. After working with people and business for about a decade we embarked on a journey to discover people and businesses and what makes them thri…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Information Technology
Job Description
- Our client a growing Internet Service Provider (ISP) delivering reliable fibre internet solutions to homes and businesses. We are looking for a skilled, proactive, and hands-on Customer Support Technician to join our technical team.
- The ideal candidate should have strong experience in fibre installations, troubleshooting, customer support, and network maintenance, with the ability to coordinate and guide field technicians when required.
Key Responsibilities
- Installation, maintenance, and support of Fibre to Home (FTTH) and business internet connections.
- Troubleshooting internet connectivity, routers, wireless devices, fibre links, and customer network issues.
- Monitoring signal strength, network stability, and ensuring optimal customer connectivity.
- Conducting fault diagnosis and restoration of network outages within agreed timelines.
- Maintenance of fibre and wireless network infrastructure including cabling, poles, routers, switches, access points, and related equipment.
- Site surveys and technical assessments for new installations.
- Configuration and support of networking equipment.
- Customer support and resolution of technical complaints professionally and efficiently.
- Coordinating field activities and supporting junior technicians where necessary.
- Ensuring proper installation standards and adherence to company procedures.
- Preparing technical reports and escalation of unresolved issues.
Requirements
- Diploma or Certificate in Telecommunications, IT, Electrical Engineering, or related field.
- Proven experience in a similar role within an ISP or fibre internet company.
- Hands-on experience with FTTH installations, wireless networking, signal troubleshooting, and customer support.
- Experience maintaining ISP infrastructure and responding to network faults.
- Experience working with installation contractors or technical teams serving large-scale ISP networks will be an added advantage.
- Ability to supervise, coordinate, and support technical field teams.
- Strong troubleshooting and communication skills.
- Ability to work independently and handle field assignments efficiently.
- Valid driving/riding experience is an added advantage.
Desired Attributes
- Leadership and team coordination skills.
- Strong customer service attitude.
- Problem-solving mindset.
- Reliable, disciplined, and results-oriented.
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Contact Information
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