Posted:
Position: Customer Service Support
Date Posted: August 1, 2026
Industry: Financial Services & Operations
Employment Type: Full Time
Experience: Not Specified
Qualification: Diploma or Bachelor’s Degree in Business Administration, Finance, Operations, or a related field
Salary: $17.80 – $21.50 per hour
Location: Maine, United States, REMOTE
Company: WEX
Description:
WEX is looking for a detail-oriented Customer Service Support Associate to join its operations team. This role focuses on invoice processing, verification activities, administrative support, and ensuring that purchased receivables meet established quality and compliance standards.
The selected candidate will work closely with the Verification Team Lead and Operations Manager to process invoice-related tasks, verify documentation, communicate with clients and debtors, and maintain accurate operational records in a fast-paced team environment.
Key Responsibilities:
• Process incoming invoices flagged with issues and review supporting documentation for accuracy.
• Conduct outbound verification inquiries to confirm invoice validity and compliance with client operating standards.
• Verify invoices through phone communication with debtors and website research when required.
• Ensure invoice assets meet credit standards established by the Factoring Group.
• Review receivables and confirm they meet client operating requirements.
• Complete administrative tasks including data processing and new client funding activities.
• Identify and document issues such as missing documentation, errors, credit limit concerns, and policy exceptions.
• Escalate material issues and exceptions to the Verification Team Leader.
• Maintain accurate records and follow established operational procedures.
• Support best practices and continuous improvement within the operations team.
Requirements:
• Strong data processing skills with excellent accuracy.
• Good communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Understanding of transportation documentation.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Self-motivated with the ability to manage assigned tasks independently.
• Commitment to maintaining quality standards and operational procedures.
• Strong knowledge of:
• Invoice verification and documentation review.
• Data processing and administrative operations.
• Customer communication and service support.
• Transportation and receivables documentation.
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