Key Responsibilities:
- Design and deliver high-impact training programs for collectors
- Build skills in negotiation, customer engagement, and ethical debt recovery
- Coach and mentor team leaders and agents on call quality and conversion
- Develop training modules on call handling, objection management, and debtor segmentation
- Ensure compliance with legal and regulatory frameworks
- Promote integrity, professionalism, and customer-centric collections
- Analyze performance data to improve training content
- Introduce best practices and innovation in collections strategy
- Support onboarding and continuous development programs
- Align training with business goals and portfolio performance
What They Are Looking For:
- Bachelor’s degree in a business-related field
- At least 5 years’ experience in training
- Strong understanding of the loan recovery industry
- Excellent coaching, communication, and analytical skills
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