Telesales Representative

Role Overview

As a Telesales Representative at Cloud Productivity Solutions (CPS), you will be the first voice many organisations hear when they explore how technology can improve the way they work. Day to day, you will spend your time on the phone with prospects and existing customers, uncovering their challenges and matching them to CPS offerings across Modern Work, Cybersecurity, Cloud, Infrastructure, Business Applications, Managed Services, and Digital Transformation. Your conversations directly feed the sales pipeline, so the quality of your outreach, qualification, and follow-up shapes the company's revenue growth.

Key Responsibilities

• Place outbound calls to prospective and existing customers to introduce and promote CPS products and services.
• Handle inbound sales enquiries, engaging each caller promptly and moving them toward a quotation, booked meeting, qualified opportunity, or completed sale.
• Qualify leads by exploring customer needs, timelines, budget, decision-making structures, and the potential revenue each opportunity represents.
• Keep CRM records accurate and current, logging every call, customer detail, follow-up action, pipeline movement, and sales activity.
• Drive repeat business by following up on renewals and identifying upsell and cross-sell openings within existing accounts.
• Work to daily, weekly, and monthly sales targets, tracking your own call volume, conversion rates, and pipeline contribution.
• Partner with the sales and customer support teams so that handovers, commitments, and customer expectations stay aligned.
• Handle objections and pricing or product questions confidently, escalating complex technical queries to the appropriate colleagues.

Requirements & Qualifications

• Minimum KCSE mean grade of C+ or equivalent, including at least a C+ in English, Kiswahili, and Mathematics.
• Diploma in Sales and Marketing, Business Administration, Communications, Customer Service, Information Technology, or a related discipline.
• A bachelor's degree in a business, communication, sales, marketing, or technology-related field is an added advantage.
• Prior experience in telesales, telemarketing, outbound sales, inside sales, or a comparable customer-facing role.
• Demonstrated ability to sell products or services over the phone, with a track record of converting conversations into results.
• Strong communication, persuasion, negotiation, and objection-handling skills.
• Comfort working toward and being measured against daily, weekly, and monthly sales targets.
• Proficiency with CRM systems, email, phone systems, and other digital tools used to manage customers and pipeline.
• A professional, proactive, persistent, and results-driven approach to your work.