Credit Controller
Posted:
Company Details
Name:Ciala Hospital
Industry:
Hospital & Health Care
Website:
https://cialahospital.com/
Description:
At Ciala Hospital, we are committed to providing exceptional healthcare services to our patients with compassion, expertise, and the latest medical advancements. With a team of dedicated professionals and state-of-the-art facilities, we strive to be a leading healthcare provider in our community.
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Kisumu County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Accounting, Finance
Job Description
Qualifications & Requirements
Applicants must meet the following requirements:
- Diploma or Degree in Clinical Medicine, Business Administration, Finance, Health Records, or any other relevant field
- Minimum of five (5) years’ relevant experience as a Claims Officer or Credit Controller in a busy hospital setting
- Strong and proven knowledge of SHA (Social Health Authority) and private insurance claims processes
- Demonstrated experience in credit control, revenue cycle management, and debt recovery in a healthcare environment
- Strong leadership skills with ability to supervise, guide, and develop a team
- Experience in handling claim escalations, rejections, reconciliations, and insurer negotiations
- Strong analytical, financial, and reporting skills
- Proficiency in hospital management systems and insurance billing workflows will be an added advantage
- High level of accuracy, integrity, accountability, and attention to detail
- Excellent communication, negotiation, and stakeholder management skills
- Ability to work under pressure and meet strict financial and reporting deadlines
Key Responsibilities
The successful candidate will be expected to:
- Oversee the hospital’s credit control and claims management function
- Supervise claims officers and ensure timely submission, follow-up, and resolution of insurance claims
- Monitor and manage hospital debtor accounts, ensuring timely recovery of outstanding balances
- Liaise with SHA and private insurers to resolve claim queries, rejections, and payment delays
- Review and approve claims submissions for accuracy, completeness, and compliance
- Develop and implement credit control policies, procedures, and reporting frameworks
- Prepare regular reports on claims performance, outstanding debts, and revenue cycle efficiency
- Support pre-authorization, billing validation, and insurance verification processes
- Ensure compliance with insurance policies, hospital procedures, and regulatory requirements
- Drive continuous improvement in claims turnaround time and revenue collection efficiency
- Provide leadership, training, and mentorship to the claims and billing team
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· 106 open positions in Kisumu County, Kenya
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Contact Information
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