Job Summary
- This is the entry and training grade for this cadre. An officer at this level will work under the guidance of a designated supervisor.
Key Duties and Responsibilities
- Collecting and collating data for the development, implementation and review of corporate communication policies, strategies, regulations and procedures.
- Maintaining good ambience in the reception area.
- Profiling visitors and issuing visitors passes.
- Responding to visitors’ queries and telephone inquiries.
- Screening and directing visitors to designated offices and areas.
- Recording and confirming visitors’ appointments.
- Maintaining daily record of visitors’ details.
- Receiving correspondence delivered at the reception and dispatching to relevant office.
- Receiving and reporting customer complaints.
- Distributing relevant Corporation’s brochures to customers.
- Attending to telephone calls and logging them into the incident management system.
Requirements
For appointment to this grade, a candidate must have:
- Bachelor’s Degree in any of the following disciplines Communications, Journalism, English Literature, Public Administration, Public Relations, or any other relevant qualification from a recognized institution.
- Proficiency in computer applications.
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