Contact Center Executive (Samburu Speaking)
Posted:
Company Details
Industry:
Electrical/Electronic Manufacturing
Website:
https://www.greenlightplanet.com/
Description:
Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the lat…
View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
About the Role:
The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
What you would be expected to do
- Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
- Receive customer queries and ensure these are resolved promptly.
- Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
- Help minimize defaults by reaching out to customers with delayed payments.
- Proactively contact dormant customers directly to resolve any pending issues.
- Building and maintaining good customer relationships regarding the diversity of the customer base.
- Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
- Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
- Perform any other tasks or duties that may be assigned.
You might be a strong candidate if you
- Hold a bachelor’s degree or Diploma with at least a year of job-related work experience.
- If you demonstrate proficiency in the Gabra language.
- Possess basic knowledge of Excel spreadsheets and data entry skills.
- Have experience in assisting customers will be of added value.
- Are open to working in a flexible and creative work environment with fast-evolving operations.
- Able to multitask while working under tight deadlines with close attention to detail.
- Always remain professional and courteous with customers.
- Have excellent verbal and written communication skills - both in English and Swahili
- Able to work in shifts.
382 open positions on Semasocial right now
· 7629 open positions in Nairobi County, Kenya
· 27 posted in the last 7 days
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
){kind=link}
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.