Senior Cashier

Role Overview

As the cashier on duty, you are the point where patron transactions become accountable program revenue — verifying eligibility, accepting payment, and turning a day's activity into a balanced, documented deposit. The work sits at the intersection of guest service and financial control: patrons judge the operation by how smoothly you handle their visit, while auditors judge it by how clean your records and reconciliations are. Getting both right keeps recreational programs funded, compliant, and welcoming.

Key Responsibilities

• Process patron payments: accept cash, checks, and other approved forms of payment, confirm each patron's eligibility before completing a sale, and keep each transaction moving efficiently.
• Prepare and deliver deposits: balance receipts, bag currency and equivalents together with the Daily Activity Report, and place them in the MWR central cashier's night depository or hand them to the Central Cashier cage as local procedure requires.
• Maintain transaction records: document every financial activity completely and accurately so records hold up under accounting review and reporting standards.
• Follow cash-handling regulations: carry out all collection and deposit activity in line with CNICINST 1710.3 CHAP 1 SEC 114, Operation of MWR Programs, and other government-approved procedures.
• Reconcile daily activity: run routine checks on the day's transactions to confirm accuracy and flag discrepancies or procedural gaps before they compound.
• Deliver front-line customer service: communicate clearly and fluently in English, answer patron questions, resolve concerns, and keep an enthusiastic, responsive, professional demeanor throughout every interaction.
• Handle hazardous materials and safety duties: complete training and stay proficient in the proper handling and storage of hazardous materials to Navy standards, and actively enforce safety protocols that keep patrons and staff secure.
• Support the operation: take on additional duties consistent with the nature and level of the position as assigned.

Requirements & Qualifications

• High school diploma or equivalent.
• At least two years of cashiering experience, ideally in a supervisory or senior cashier capacity within retail, food service, or a recreational environment.
• Demonstrated skill in handling financial transactions accurately and in completing the accompanying records and reports.
• Ability to complete and maintain all required training and certifications, including Customer Service, Cardiopulmonary Resuscitation (CPR), and First Aid, with annual recertification as required.
• Excellent verbal and written English communication skills for working with patrons and colleagues.
• An enthusiastic, responsive, customer-focused approach that produces positive guest experiences.
• Familiarity with formal customer service training such as the Navy's MWR Star Service: Achieving Extraordinary Customer Relations (AECR) course, or an equivalent program.
• Strong organizational and time-management abilities to manage transaction volume and reporting deadlines concurrently.
• A valid passport and the ability to travel internationally; the passport must have at least one year of remaining validity at the time of hire.
• Ability to obtain country-specific visas in accordance with the U.S. Department of State Foreign Clearance Guide.
• Ability to pass contract medical requirements and remain in compliance for the full duration of the deployment.
• Ability to obtain and maintain facility credentials and authorization.