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Sigma Homes is seeking experienced and customer-focused professionals to join its Project Handover & Customer Experience Team in Dubai. This role offers an exciting opportunity to manage the complete handover journey for residential property owners while delivering an exceptional customer experience.
The successful candidate will coordinate client communications, oversee snagging activities, maintain accurate project documentation, and work closely with construction, development, facilities, and maintenance teams to ensure every property is handed over professionally and efficiently.
Key Responsibilities:
• Manage the complete end-to-end handover process for residential properties.
• Coordinate with clients regarding handover appointments, snagging, defects, and outstanding issues.
• Work closely with Construction, Development, Facilities, and Maintenance teams to resolve reported snags.
• Maintain accurate records of client payments, documentation, handover status, and pending requirements.
• Ensure all approvals and required documentation are completed before property handover.
• Address client concerns professionally to ensure a smooth and positive handover experience.
• Prepare and maintain handover checklists, snagging reports, photographs, and client acknowledgements.
• Provide regular progress reports to management on completed handovers, pending issues, and customer feedback.
Requirements:
• Previous experience in property handover, real estate customer service, snagging, or project coordination is essential.
• Ability to maintain accurate client records, payment information, and property documentation.
• Professional, patient, and customer-focused approach when dealing with property owners.
• Strong coordination, communication, and problem-solving skills.
• Previous experience with a property developer, real estate company, or property management company is highly preferred.
• UAE real estate or project handover experience is an advantage.
• Strong knowledge of:
• Property handover and snagging procedures.
• Customer relationship management.
• Documentation, reporting, and project coordination.
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