Client Relationship Officer

About the role

• Client Relationship Officers are at the heart of our business model and deliver our products and services to our clients. The role is a mixture of a sales agent and a loan officer role. Equipped with our unique sales process, the hires will organise and run mobilisation meetings with interested clients, follow up on sales leads, complete sales, which includes delivery of products and signing our contracts, as well as deal with late-paying customers and product warranty cases. Most importantly, they build lasting relationships with leaders in these groups who recruit our clients within their own social networks.
• The hires will be based in any one of our branches in Othaya, Kangari or Kapsabet and its surroundings and report to the respective Area Manager there. In addition, this is an opportunity to be part of a growing start-up with big ambitions and a dedicated team, but it also means that it is a rapidly changing environment, requiring you to be responsive and adaptable. This is an entry-level position.

Key tasks and deliverables of the role:

• Identify and develop groups of clients and group leaders in rural areas in your assigned territory which is attached to a hub/office.
• Manage our unique sales process from start to finish, including contract signing, customer education, data entry/ reporting and after-sales / warranty services.
• Together with your Group Leaders the Client Relationship Officer ensures good repayment behaviour from clients.
• Coach group leaders in building their sales and group management skills and develop lasting relationships beyond their initial purchase.
• Identify target audiences to grow your sales network and analyse and identify business growth opportunities.

 What Makes You a Great Fit:

• Passion for rural development and improving livelihoods of underserved communities, with enthusiasm for working in a multicultural environment. You value diversity and treat others with respect.
• Strong team player who leads by example, listens actively, and builds trust and long-lasting relationships with clients and colleagues.
• Strong sense of ownership, thriving in environments that offer freedom balanced with accountability and responsibility.
• Self-driven, highly organised, and able to work independently towards set targets.
• Entry-level role with limited prior experience required; intensive on-the-job training will be provided.
• Any prior rural experience with MFIs, co-operatives, NGOs, or teaching is an added advantage. Sales experience is not required but will be considered a plus.
• Higher Education Diploma or BSc in a relevant field.
• Willingness to live and work in the designated areas.
• Strong command of English and Swahili; knowledge of local languages is a strong advantage.