Cleaning Supervisor

Role Overview

You will be the on-ground quality enforcer for a Kisumu-based facility services company, making sure every client location maintains consistently high cleaning standards. Day to day, you will deploy and supervise cleaning teams, carry out walkthrough inspections, manage cleaning supplies and equipment, and respond to client requests. Your ability to spot gaps, correct them quickly, and keep staff motivated directly protects the company's reputation and client retention.

Key Responsibilities

• Plan daily sanitation schedules for offices, washrooms, common areas, and specialised client facilities, adjusting assignments based on staffing levels and site priorities.
• Conduct routine site inspections to verify cleanliness, identify deficiencies, and implement immediate corrective actions before they escalate.
• Maintain quality check documentation, including daily activity logs and incident reports, for review by the Operations Coordinator.
• Serve as the first point of contact for client feedback, resolving routine complaints professionally and escalating complex issues when necessary.
• Manage staff deployment and attendance, including shift rosters, punctuality tracking, and professional appearance standards.
• Deliver practical onboarding and refresher training on chemical safety, equipment handling, and correct use of personal protective equipment.
• Monitor inventory levels of cleaning chemicals, consumables, and PPE, maintaining accurate logs to prevent wastage, shortages, or unauthorised use.
• Inspect janitorial equipment regularly, arrange servicing when needed, and report damaged items promptly to keep operations running smoothly.

Requirements & Qualifications

• Education: KCSE certificate or a certificate in housekeeping, hospitality, cleaning technology, facilities management, or occupational safety.
• Experience: At least 2 years working in a commercial cleaning company, with a minimum of 6 months in a team lead or supervisory capacity.
• Operations capability: Proven experience coordinating shift schedules, inspecting commercial facilities, and managing on-site team dynamics.
• Quality assurance mindset: Strong attention to detail when assessing sanitation standards, floor care, and environmental hygiene.
• Communication skills: Clear verbal and written ability to direct ground staff, interact with client representatives, and document incidents accurately.
• Safety knowledge: Solid understanding of chemical dilution ratios, safety data sheets (SDS), and hazardous handling precautions.

What We Offer / Why Join

This full-time, on-site position is based in Kisumu City and surrounding areas, with a monthly salary of KSh 20,000–25,000. You will take real ownership of quality standards across multiple client sites while gaining leadership experience within a growing facility services operation. Candidates already living in or around Kisumu are strongly encouraged to apply.