RESPONSIBILTIES
- Achieve and exceed monthly and annual sales targets through data- driven revenue analysis and the implementation of effective growth strategies.
- Deliver exceptional, high-end customer service and build long-term client relationships while maintaining a luxury store ambiance.
- Lead, supervise, and motivate the sales team through regular coaching, performance appraisals, and technical training on fragrance notes.
- Manage comprehensive inventory controls, including regular stock counts, reconciliation, and strict loss prevention protocols.
- Oversee daily branch operations and enforce full compliance with company policies, health, and safety standards.
- Execute visual merchandising and store organization in accordance with premium brand guidelines and promotional calendars.
- Manage financial integrity by overseeing all cash handling, banking procedures, and operational cost controls.
- Produce detailed daily, weekly, and monthly performance reports covering sales, inventory, and administrative metrics.
- Coordinate with procurement and marketing teams to ensure stock availability and successful execution of brand promotions.
- Monitor market trends and gather customer feedback to proactively adjust product mix and service delivery.
REQUIREMENTS
- Degree or Diploma in Business, Sales, or Marketing.
- 3-5 years retail experience (perfumes/luxury preferred).
- Proven experience in retail team management.
- Proficient in sales analysis, inventory, and POS systems.
- Strong leadership, communication, and interpersonal skills.
- Customer-focused with a proactive, problem-solving mindset.
- Sharp attention to detail and decision-making ability.
- Knowledge of fragrance families and trends is an advantage.
- Flexible to work weekends and holidays.
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