PURPOSE: 

Direct and coordinate all branch operations to increase sales, profitability, market share, as well as customer and employee satisfaction.

PRIMARY RESPONSIBILITIES:

• Direct all operational aspects of the branch, including customer service, human resource management, sales, workshop, and parts activities.
• Assess local market conditions, identify current and prospective sales opportunities for new vehicles, service and parts and work with the respective teams to close the opportunities.
• Work with the Sales Manager to prepare Branch New Vehicle Sales annual budgets.
• Work with the GM Parts to identify potential Parts sub-dealers in the region, where Simba Corp does not have a presence.
• With guidance from the General Managers at Head Office, enforce implementation of all functional policies and standard operating procedures at the branch.
• Maintain communication between the branch and Head Office by preparing and submitting daily, weekly, and month-end reports (as required) regarding operations and productivity. E.g. 
• Parts Reports: Sales, lost sales.
• Service Reports: WIP status, job cards opened.
• Sales Reports: sales activity, including pipeline and conversion ratio.
• Oversee branch financial management, including WIP management, debt collection/management and payment of suppliers in line with agreed terms.
• Certify all accounting documents, including LPOs, petty cash, daily banking, purchase, etc.
• Ensure that all departments are properly staffed and directed.
• Address employee and customer concerns promptly.
• Ensure all branch staff are adequately monitored and appraised as well as input into appraisals of branch management staff.
• In liaison with head office, interview potential staff members and ensure training of new hires.
• Hold weekly branch management meetings to update on various activities.
• Ensure branch departmental meetings are held weekly.
• Manage the branch facilities by closely working with the facilities department to ensure periodic workstation maintenance routines are carried out. 
• Oversee the security issues of the branch in accordance with the company’s security procedures.
• To maintain the health and safety standards within the premises in line with the company and statutory regulations.
• To maintain and continuously update the Quality Management System (QMS) in line with ISO9001:2015 requirements.
• Any other duties as assigned by immediate supervisor.

Requirements

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree.

Professional Qualifications

• N/A

Experience

• 10 years progressive experience in functional area. 
• 5 years of which should be at a management level.

Skills

• Knowledge of the company’s products and services.
• Demonstrated competence in profit and loss management to maximise financial performance of the branch.
• Experience monitoring the marketplace to identify business opportunities.
• Demonstrated understanding and application of effective selling strategies and techniques.
• Ability to work productively with a wide range of people.
• Aptitude in decision-making skills and working with numbers.
• Good communication and interpersonal skills.
• Aptitude in decision-making skills and working with numbers.
• Excellent verbal and written communication skills.
• Experience in collecting and analyzing data.
• A person of high integrity.
• Strong leadership capabilities.