Banking Investigations Team Leader

About the Role

The Senior Manager, Forensic Investigations provides strategic leadership, oversight, and coordination of all forensic investigations within the Bank. This role is responsible for assigning cases to staff, ensuring strict adherence to established investigation procedures, and directing investigative activities to deliver timely, thorough, and professional outcomes. The position carries administrative and managerial accountability for planning, directing, coordinating, and monitoring investigations, while supporting the team in achieving effective day-to-day performance management. This role also supports the development and delivery of fraud awareness initiatives across the organization.

Key Responsibilities

• Provide strategic leadership and oversight of investigations relating to branch operations, customer accounts, banking fraud, operational losses, staff misconduct, and regulatory breaches within the Bank’s banking operations.
• Direct and supervise investigations into unauthorized transactions, account takeovers, forged instruments, dormant account fraud, cash losses, collusion, and breaches of operational controls.
• Ensure timely assignment, coordination, monitoring, and closure of banking investigations in line with approved service level agreements and investigation procedures.

Qualifications

Education

Bachelor’s degree in Criminology, Commerce, Banking and Finance, Law, Accounting, or a related field.

Professional Certifications

Professional qualifications such as Certified Fraud Examiner (CFE), Certified Public Accountant (CPA), ACAMS, or equivalent.

Core Knowledge

Strong understanding of forensic investigation methodologies and regulatory requirements.

Experience

• Extensive experience in forensic investigations, fraud risk management, banking operations, or law enforcement.
• Experience managing complex investigations and multidisciplinary teams within a financial institution.