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Analyst, Solutions

Posted:9 hours ago

Company Details
Name:Standard Bank Group
Industry: Banking
Website: http://www.standardbank.com/
Description: Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client… Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness. View more View less
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Job Details
Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Nairobi County, Kenya
Closing Date: Undisclosed
Salary: KES Unspecified / month
Other Pay: Benefits
Job Category: Telecommunications
Job Description

Role Summary

To drive the commercial success of the bank’s digital channels by orchestrating the critical "last mile" of the client experience: the implementation and ongoing adoption of digital solutions. This role leads the strategy to migrate clients from manual to digital channels, managing the end-to-end client onboarding process to ensure efficiency and speed-to-revenue. The incumbent acts as a bridge between Client Coverage, Product, and Operations, utilizing data-driven insights to maximize platform utilization, optimize cost-to-serve, and deliver on strategic mandates such as financial inclusion and cross-border trade growth.

Key Responsibilities

  • Lead the strategy to migrate clients from manual to digital channels
  • Manage end-to-end client onboarding and implementation projects
  • Bridge Client Coverage, Product, and Operations to ensure seamless client experience
  • Use data-driven insights to maximize digital platform utilization and optimize cost-to-serve
  • Drive digital channel adoption, customer utilization, and revenue growth
  • Contribute to strategic mandates including financial inclusion and cross-border trade growth

Qualifications

Type of Qualification: Bachelor’s Degree

Field of Study: Business, Finance, Banking, Information Systems, or a related field

Experience Required

Years of Experience: 3–4 years

  • Proven experience managing client onboarding and implementation projects
  • Demonstrated track record in driving digital channel adoption, customer utilization, and revenue growth
  • Experience in process improvement and customer journey optimization
  • Experience working with cross-functional teams including Sales, Product, Operations, Risk, and Marketing
  • Strong analytical skills with experience using data and MIS reporting to drive business decisions
  • Knowledge of banking regulatory, risk, and compliance requirements
  • Strong knowledge of payments, collections, liquidity management, and digital cash management solutions

Additional Information

Behavioural Competencies

  • Convincing People
  • Following Procedures
  • Interacting with People
  • Meeting Timescales
  • Producing Output
  • Team Working

Technical Competencies

  • Client project management and implementation/onboarding projects
  • Process improvement and customer journey optimization
  • Data interpretation, usage analytics, and performance tracking
376 open positions on Semasocial right now · 6970 open positions in Nairobi County, Kenya · 28 posted in the last 7 days
Contact Information
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