Overall Purpose of the Job
Your main role is to deepen aftersales through prospecting, lead generation, customer engagement, and sales in your region. You will work closely with the dealer to deliver an exceptional total ownership experience by ensuring customer satisfaction, maximizing vehicle uptime, generating revenue, and supporting business growth in the aftersales segment.
Employment Type: Contract
Key Responsibilities
Revenue
- Attain revenue targets per part line and revenue.
- Drive sell-out sales (revenue and store keeping unit expansion) across assigned dealerships.
- Achieve or exceed dealer revenue targets through proactive planning and performance monitoring.
- Ensure adherence to sales policies and procedures and recommend process improvements.
- Collaborate in setting annual sales objectives for the territory.
- Improve conversion rates from the sales funnel.
Customer Support
- Support customer engagement through forums, feedback collection, and new product communication.
- Ensure adherence to CRM usage and route plans.
- Escalate customer issues to the dealer in a timely manner.
Reporting
- Perform daily collation of target achievement.
- Track and analyze monthly trends within assigned markets.
- Prepare dashboards for weekly reviews.
- Submit regular reports on territory performance, dealer metrics, and action plans.
Market Intelligence
- Monitor and report on competitor activities.
- Provide customer insights by identifying and suggesting parts or services that meet their needs.
Market Activation
- Plan and execute ground marketing initiatives such as road shows, market storms, and activations.
Minimum Qualifications
Education and Experience
- Graduate degree or diploma (automotive/mechanical engineering is desirable).
- Understanding of motor vehicle parts and service is an added advantage.
- KCSE C –.
- At least one year of experience in outdoor sales, marketing, promotions, merchandising, or brand ambassador roles.
Competencies
- Entrepreneurial and commercial thinking.
- Resilience and ability to deliver against stretch targets.
- Analyzing.
- Communication.
- Persuading and influencing.
- Working with people.
- Planning and organizing.
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Contact Information
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-20k plus commission){kind=link}