F&B Service Supervisor

Role Overview

You will be the front-of-house authority for a luxury safari camp’s dining and bar areas, making sure every guest meal feels effortless, elegant, and personal. This is a hands-on supervisory position where you direct service staff, maintain exacting standards, and coordinate with the kitchen so every plate and pour arrives as intended. You will live on-site and work a rotational schedule, so you will become an integral part of a tight-knit team delivering world-class hospitality in a remote wilderness setting.

Key Responsibilities

• Oversee all restaurant and bar shifts, setting the pace and tone so service flows smoothly from opening to last guest departure.
• Lead daily briefings for waiters and bartenders, assigning stations, reviewing special requests, and confirming dietary or allergy notes.
• Step onto the floor during peak moments, taking orders, serving tables, and assisting bartenders to maintain speed and polish.
• Audit mise en place before service, checking table setups, glassware, linen, and bar stock for a flawless first impression.
• Coordinate closely with the kitchen team on timing, menu changes, and special events such as bush dinners or private dining experiences.
• Handle guest concerns immediately, resolve issues with discretion, and follow up to ensure satisfaction and accurate billing.
• Supervise cash, card, and room-charge transactions, ensuring all checks are posted correctly and shift reports are completed accurately.
• Maintain stock levels, monitor wastage, and enforce hygiene and safety standards across all front-of-house areas.

Requirements & Qualifications

• Minimum 3 years of food and beverage service experience in a 4-star or 5-star hotel, luxury lodge, or safari camp.
• At least 1 year in a supervisory role directly managing waiters, bartenders, or both.
• Proven track record of running a full restaurant or bar shift independently, including opening and closing duties.
• Strong beverage knowledge covering wine service, classic cocktails, and bar presentation.
• Excellent spoken and written English, with clear communication across teams and with guests.
• Willingness to live at camp, work rotating shifts including weekends and public holidays, and follow a rotational leave schedule.
• Calm, guest-first mindset with high standards for service, integrity, and teamwork.
• Preferred: prior experience in a safari camp or luxury lodge; a diploma in hospitality or equivalent qualification.

What We Offer / Why Join

This is a rare opportunity to take real ownership of food and beverage service at a renowned luxury safari camp inside Tsavo West National Park. You will work directly with camp leadership in a small, high-performing team where your decisions shape every guest experience. You will also have room to grow within Severin Hotels, all while enjoying a competitive live-in package with rotational leave designed to balance work and rest.