Hotel Receptionist
Posted:
Company Details
Industry:
Hospitality
Description:
Stedmak Gardens and Hotel is one of a kind hotel, apart from being located in a serene and superb surroundings and also neighboring popular landmarks like the Bomas of Kenya, we take pride from the fact that it’s the only hotel within Nairobi with an Animal Park, Floating Restaurants and Heated Indo…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Administration, Hospitality
Job Description
Job Title: Front Desk Receptionist / Guest Service Agent
We are seeking a professional and friendly Front Desk Receptionist to join our hotel team. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and seamless experience from check-in through check-out. If you have a passion for hospitality and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities
- Welcome and assist guests warmly and professionally.
- Handle guest check-ins and check-outs efficiently.
- Manage reservations, bookings, and cancellations.
- Answer phone calls and respond to guest inquiries promptly.
- Provide accurate information about hotel services and facilities.
- Handle guest complaints and escalate issues when necessary.
- Process payments and issue receipts.
- Maintain accurate guest records and reservation details.
- Ensure the reception area is clean and well organized.
- Coordinate with housekeeping and other departments for smooth operations.
Qualifications & Requirements
- Certificate/Diploma in Front Office Operations, Hospitality Management, or a related field.
- Previous experience in hospitality or customer service is an added advantage.
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving skills.
- Computer literacy and familiarity with reservation systems is an added advantage.
- Professional grooming and presentation.
- Ability to work under pressure and multitask.
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· 6848 open positions in Nairobi County, Kenya
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Contact Information
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