Job Title: Front Desk Receptionist / Guest Service Agent
We are seeking a professional and friendly Front Desk Receptionist to join our hotel team. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and seamless experience from check-in through check-out. If you have a passion for hospitality and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities
- Welcome and assist guests warmly and professionally.
- Handle guest check-ins and check-outs efficiently.
- Manage reservations, bookings, and cancellations.
- Answer phone calls and respond to guest inquiries promptly.
- Provide accurate information about hotel services and facilities.
- Handle guest complaints and escalate issues when necessary.
- Process payments and issue receipts.
- Maintain accurate guest records and reservation details.
- Ensure the reception area is clean and well organized.
- Coordinate with housekeeping and other departments for smooth operations.
Qualifications & Requirements
- Certificate/Diploma in Front Office Operations, Hospitality Management, or a related field.
- Previous experience in hospitality or customer service is an added advantage.
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving skills.
- Computer literacy and familiarity with reservation systems is an added advantage.
- Professional grooming and presentation.
- Ability to work under pressure and multitask.
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