Senior Product Manager

About The Role

• Senior Product Managers at this level operate primarily as an "Owner" with a high degree of competency. They are responsible for the success of assigned personas and typically manage up to three country or global division relationships. They execute independently with minimal oversight, identifying specific customer needs and turning vision into reality.

Responsibilities

• Discovery & User Insight: Leads discovery for assigned personas. Identifies edge cases and translates vague user problems into concrete technical specifications and tickets.
• Strategy & Business Value (SROI): Independently understands Business Value Metrics (BVMs) and calculates Social Return on Investment (SROI) for their features. Justifies the "why" behind feature development using basic data.
• Data Fluency: Defines success metrics (KPIs) for features. Uses analytics and data to diagnose performance issues and optimize user funnels.
• Validation & Prototyping: Selects appropriate prototyping methods (e.g., Figma, paper prototypes) to validate solutions. Scopes features strictly to MVPs to minimize waste and maximize learning.
• Delivery & Execution: Partners with Engineering to align feature scope with capacity. Proactively manages dependencies with external teams to prevent blockers and ensure timely delivery.
• Technical System Design: Maintains a strong understanding of the specific tech stack for their features. Constructively challenges engineering estimates and complexity assessments.
• Tooling Mastery: Acts as a Power User of DragonBoat+Jira. Configures dashboards and boards to drive work efficiency and manages complex backlogs.

Career Growth and Development

• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Hard Skills

• Strategic Analysis: Proficient in calculating Social Return on Investment (SROI) and utilizing Business Value Metrics (BVMs) to justify product decisions.
• Technical Product Management: Deep understanding of software development lifecycles and specific tech stacks; ability to translate user needs into technical specifications.
• Data Mastery: Expertise in defining KPIs and using data analytics to diagnose performance drops and optimize user conversion funnels.
• Tooling Proficiency: Power User of DragonBoat+Jira; capable of configuring complex workflows, dashboards, and reporting structures to increase team velocity.
• Prototyping: Skilled in high-fidelity prototyping (e.g., Figma) and low-fidelity methods to validate product hypotheses rapidly.

Soft Skills

• High Agency: Demonstrated ability to "own the outcome" and drive results independently with minimal managerial oversight.
• Stakeholder Influence: Strong negotiation skills; able to manage expectations and communicate complex prioritization trade-offs to senior leadership.
• Mentorship & Leadership: Natural ability to coach junior staff on tactical execution and foster a culture of accountability within the product squad.
• Problem Solving: Adept at navigating ambiguity and identifying edge cases in complex user journeys.
• Relational Management: Capable of maintaining and strengthening professional relationships across different country and global divisions.

Knowledge

• Product Lifecycle: Understanding of how software is built (Agile/Scrum basics) to effectively support the PM workflow