Property & Client Relations Officer

Property & Client Relations Officer

Direct Line Reporting: Property Portfolio Manager / Head of Real Estate

Industry Sector: Real Estate / Property Management

Gross Salary Structure: Kshs 50,000 – 60,000 per month plus commissions

Location: Nairobi, Kenya

Role Overview

We are seeking a highly proactive, relationship-driven Property & Client Relations Officer to expand our real estate portfolio and elevate stakeholder engagement across Nairobi. Your primary objective is twofold: aggressively source and onboard premium landlords, developers, and property investors, while seamlessly managing the leasing lifecycles, serviced apartment operations, and client viewing pipelines. This position bridges high-touch asset acquisition with systematic portfolio management; you will coordinate comprehensive site inspections, maintain precise listing databases, and navigate complex property transaction documentations. The role demands a commercially astute real estate professional who possesses deep local market knowledge and a proven ability to convert structural property leads into long-term commercial relationships.

Key Responsibilities

Portfolio Expansion & Partner Sourcing

• Identify, negotiate with, and onboard landlords, commercial property owners, real estate developers, and external brokers to scale the company's rental and sales inventory.
• Scout high-yield property acquisition paths, executing initial structural assessments and compiling necessary due diligence records.
• Lead comprehensive field inspections, site evaluations, and prospective client viewings to meet rapid leasing benchmarks.
• Build, clean, and update centralized property databases, availability sheets, and active digital listing registries daily.

Client Management & Leasing Operations

• Nurture strong strategic partnerships with individual investors, property owners, and corporate tenants to protect overall customer retention and satisfaction.
• Drive end-to-end residential and commercial leasing flows, supervising applicant vetting, contract drafting, and structural move-in handovers.
• Coordinate operational workflows for serviced apartments and short-stay units, managing quality assurance and guest onboarding schedules.
• Resolve property owner inquiries and client complaints quickly, serving as the central point of contact for investment portfolios.

Land Acquisition & Strategic Growth

• Research high-potential land development areas, setting up preliminary boundary assessments and mapping out local stakeholder interests.
• Uncover emerging real estate investment trends, providing actionable market analytics to help leadership secure profitable new listings.
• Track local real estate pricing models, structural updates, and competitor listing patterns to keep the firm's assets competitively priced.

Administration & Transaction Reporting

• Maintain complete records of property titles, signed lease agreements, site viewing sheets, and client conversation histories.
• Compile clear weekly progress briefs for management, detailing newly acquired listings, active occupancy rates, and ongoing pipeline valuations.
• Partner with the corporate marketing team to ensure property features, imagery, and pricing metrics are accurately displayed on all public portals.

Qualifications & Experience

Minimum Entry Criteria

• Academic Foundation: Bachelor’s Degree or Professional Diploma in Real Estate, Property Management, Land Economics, Business Administration, Marketing, or a closely related field.
• Industry Longevity: Minimum of 5 years of active, hands-on experience in property marketing, real estate leasing, property acquisitions, or high-level relationship management within the Kenyan real estate market.
• Technical Asset Literacy: Clear practical knowledge of land transaction procedures, local zoning guidelines, and basic real estate investment return formulas.
• Digital Applications: Strong proficiency in Microsoft Office tools (specifically Excel and Word) along with practical experience navigating modern property management databases and CRM platforms.

Skills & Attributes

• Advanced Persuasion: Exceptional negotiation and commercial closing skills, with a track record of earning trust with institutional property developers and high-net-worth landlords.
• Logistical Precision: Strong organizational habits, easily managing multiple property viewings, tenant files, and contract deadlines simultaneously.
• Clear Articulation: Elite verbal and written communication capabilities, ensuring professional presentation standards when pitching to real estate investors.

Employee Rewards

• Uncapped Commissions: Drive your financial success with a highly lucrative commission tier structured directly against your portfolio onboarding and leasing triumphs.
• Market Exposure: Work directly across diverse real estate sectors, gaining valuable elite-level insight into serviced apartments, land transactions, and asset acquisitions.
• Career Progression: Accelerate your growth within a rapidly expanding property firm that actively elevates high-performing relationship managers into executive portfolio leaders.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please submit your updated CV only, quoting the exact position title in the email subject line (Property & Client Relations), on or before the close of business on Wednesday, 15th July 2026.