Virtual Customer Service Agent

A healthcare organization specializing in physical therapy services is seeking a Virtual Customer Service Agent to serve as the first point of contact for patients. The role provides remote administrative and customer service support while helping create a professional and positive patient experience.

The successful candidate will manage patient communications, scheduling, records, insurance information, and payment-related activities with accuracy and professionalism. The position requires strong telephone communication skills, attention to detail, and the ability to maintain confidentiality when handling patient information.

The ideal candidate should be comfortable working independently from a professional home environment and have reliable internet access, strong organisational skills, and a customer-focused approach.

Key Responsibilities:

• Greet patients virtually and provide friendly, professional customer service.

• Answer and manage incoming telephone calls.

• Schedule and manage electronic patient appointments.

• Perform accurate data entry and maintain patient information.

• Verify personal, insurance, and financial information.

• Maintain patient charts and electronic medical records.

• Verify patient insurance benefits and coverage.

• Process charge tickets accurately.

• Collect, post, and deposit patient payments.

• Handle faxing, filing, and other administrative duties as assigned.

• Maintain confidentiality and accuracy when handling patient information.

Requirements:

• High School Diploma or equivalent.

• Experience in customer service, medical front-office support, administrative assistance, or virtual assistance.

• Excellent telephone communication and customer service skills.

• Proficiency in Microsoft Word and Excel.

• Previous experience with medical software or electronic medical record systems is preferred.

• Availability and flexibility to work the required hours.

• Strong attention to detail and accuracy.

• Excellent time-management and organisational skills.

• Team-oriented, energetic, and customer-focused approach.

• Reliable internet connection and a quiet, professional home workspace.

Benefits & Perks:

• 401(k) plan.

• Medical insurance.

• Vision insurance.

• Dental insurance.

• Disability insurance.

• Paid maternity leave.

• Professional development, specialization, and leadership opportunities.

• Corporate discount programs.

• Employee Assistance Program (EAP).

• Family-friendly work environment.

• Company support for employee success, development, and career growth