Service Coordinator at Emerge Egress Consulting

Role Objective

Create a positive first impression for hotel guests by offering a warm welcome, coordinating guest flow efficiently, and fostering pleasant interactions to ensure exceptional customer satisfaction.

Core Duties and Responsibilities

• Manage multiple responsibilities, including handling reservations and coordinating guest seating arrangements.
• Clean the front of the restaurant, particularly the door handles and windows.
• Maintain cleanliness at the restaurant entrance, including doors, handles, and windows.
• Welcome guests courteously and ask whether they are first-time visitors.
• Work closely with service staff to determine appropriate seating availability.
• Always have a smile on regardless of actual attitude or personal matters you are dealing with.
• Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again.
• Bid farewell to departing guests and encourage repeat visits.
• Respond to calls, manage bookings, and process takeaway orders where applicable.
• Address customer concerns promptly and ensure complains are resolved in good time.
• Liaising between the other employees and the management and acting as a mediator in case of a dispute 
• Provide guidance to newly recruited hospitality staff.
• Contribute with innovative ideas toward the restaurant’s layout and ambiance design.
• Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has come up. 
• Provide effective communication between kitchen personnel and front-of-house staff.

 Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 3 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite

    Key Competencies

• Strong customer service skills
• Ability to thrive in a fast-paced, high-energy environment
• Excellent verbal and interpersonal communication skills
• Excellent organizational skills 
• Attention to details.
• Adaptability and flexibility 
• Ability to collaborate effectively with a team.
• Supervisory and leadership skills