Senior Manager, Education
Posted:
Company Details
Name:KCB Bank Kenya
Industry:
Banking
Website:
https://ke.kcbbankgroup.com/
Description:
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda,…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Banking
Job Description
KEY RESPONSIBILITIES:
- The role leads the development and execution of the Education Institutions MSME sector strategy, ensuring alignment with overall retail and MSME business objectives.
- It identifies market opportunities through continuous monitoring of sector trends and drives initiatives that enhance growth and competitiveness.
- The role oversees the Education Institutions MSME team, ensuring effective resourcing, capability building, and collaboration across Branch and Digital channels.
- It partners with product and innovation teams to design sector-specific financial solutions, including tailored lending and payment tools.
- The role ensures full compliance with regulatory, operational, and risk management requirements within the Education Institutions MSME portfolio.
- It monitors financial performance, customer satisfaction, and retention metrics to sustain growth and strengthen the Education Institutions MSME value proposition
DAILY RESPONSIBILITIES:
- Develop and implement the Education Institutions MSME sector strategy.
- Monitor sector trends and identify business development opportunities.
- Ensure appropriate resourcing and development of Education Institutions MSME teams.
- Support cross-functional collaboration with Branches and Digital.
- Coach and build a capable, motivated team with sector knowledge.
- Collaborate on MSME Education Institutions products and solutions development, including sector-specific lending and payments tools.
- Ensure adherence to compliance, operational, and risk management requirements specific to Education Institutions MSME.
- Shape the Education Institutions MSME customer value proposition and retention strategies.
- Improve service delivery and customer satisfaction.
- Set, monitor and report on Education Institutions MSME financial targets.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
- Education Bachelor’s Degree Degree from a regrecognized university RQ
- Professional Qualifications Project management or business field AA
- Master’s Degree Business Administration Or related AA
Experience
Total Minimum No of Years Experience Required 7
- Proactive selling skills in education or related field 5 RQ
- Credit Underwriting Skills 5 ES
- Customer Relationship management 5 ES
- Banking Operations 2 DE
- Business research and product development 3 AA
- Project management 2 AA
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