Senior Credit Controller

Role Overview

This is a hands-on collections and receivables role within a busy hospital finance team, focused on recovering outstanding payments from corporate clients, medical insurers, and Social Health Authority (SHA) schemes. You will spend your days chasing overdue accounts, reconciling complex payer statements, and resolving billing disputes before they become bad debt. Your work directly protects hospital cash flow and ensures that revenue from patient services is collected quickly and accurately across all payer channels.

Key Responsibilities

• Manage the full debtor's ledger for corporate, medical insurance, and SHA accounts, ensuring all invoices are tracked and followed up systematically.
• Chase outstanding balances through phone calls, emails, and formal letters, prioritising high-value and aged accounts to minimise bad debt.
• Reconcile payer statements against hospital billing records, investigating and resolving discrepancies in claims, payments, and adjustments.
• Work closely with the billing and claims teams to correct rejected or short-paid claims before resubmission to insurers and SHA.
• Prepare and present debtor ageing reports, collections forecasts, and credit performance updates to finance leadership.
• Negotiate payment plans and settlement terms with corporate clients and other debtors while maintaining professional relationships.
• Escalate persistently difficult or disputed accounts to management with clear recommendations for further action.
• Maintain accurate and up-to-date records of all collection activities, payment promises, and account notes in the hospital's accounting and HMIS systems.

Requirements & Qualifications

• Minimum 5 years of hands-on credit control or accounts receivable experience within a hospital environment – this is mandatory.
• Strong practical knowledge of SHA, medical insurance, and corporate accounts, including claims cycles, payment schedules, and common rejection reasons.
• Proven ability to manage collections across a large and complex debtor portfolio, including difficult and long-outstanding accounts.
• Excellent reconciliation skills with close attention to detail, plus strong negotiation and analytical capabilities.
• Solid understanding of hospital billing processes, patient admissions, and insurance claims workflows.
• A relevant finance or accounting qualification is required; CPA-K, ACCA, or CCP certification is an added advantage.
• Proficiency in accounting software, hospital management information systems (HMIS), and advanced Microsoft Excel skills for reporting and data analysis.
• A proactive, assertive, and target-driven approach, with the ability to multitask and stay composed while handling a demanding collections workload.