Scheduling Coordinator

About the Role

• We are a leader in home health and are seeking a dedicated and compassionate Scheduling Coordinator to join our Care Manager team. This role is essential to delivering a higher level of care by ensuring strong compatibility between clients and caregivers while maintaining high standards of customer and employee satisfaction.
• The ideal candidate is detail‑oriented, responsive, and thrives in a fast‑paced healthcare environment with complex scheduling demands. Prior experience in healthcare or medical administration is highly preferred.

Key Responsibilities

Client & Caregiver Coordination

• Provide exceptional customer service and sales support to clients, families, caregivers, and referral sources
• Communicate clearly, efficiently, and compassionately with clients, caregivers, physicians, and discharge nurses
• Protect and promote the integrity and reputation of the company

Scheduling & Staffing

• Manage ongoing client staffing and scheduling for new and existing engagements
• Ensure compatible client‑caregiver matches
• Manage staff absences and last‑minute schedule changes to maintain full coverage
• Conduct new client intakes and onboarding coordination

Operations & Case Management

• Answer and manage office phone communications professionally
• Perform case management activities as required
• Arbitrate employment‑related issues affecting field staff and clients
• Complete administrative tasks such as filing, organizing, and office coordination

Required Skills

• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Professional telephone presence with warmth and empathy
• Ability to write routine reports and correspondence
• Highly motivated self‑starter with the ability to work independently
• Strong organizational and problem‑solving skills

Education & Experience

• College degree preferred
• Prior experience in medical, healthcare, or home health environments strongly preferred
• Knowledge of medical terminology
• Strong customer service background
• Ability to manage multiple priorities and complex scheduling demands
• Strong computer skills with the ability to learn new systems quickly