Sales Supervisor

Role Overview

This position leads and drives the field sales operation for a Nairobi-based manufacturer of detergents and pool treatment chemicals. You will spend your days both in the office and on the road, directing a team of sales representatives while personally engaging with distributors, stockists, and institutional buyers to expand market reach. The core purpose is to convert company sales strategy into measurable daily action, ensure revenue and collection targets are met, and build a sales culture that is disciplined, competitive, and customer-focused.

Key Responsibilities

• Supervise the daily field activities of sales representatives, assigning territories, planning call routes, and reviewing performance against set targets.
• Translate annual sales plans into clear weekly and monthly KPIs for each team member, then track progress through structured reviews and one-on-one coaching sessions.
• Lead joint field visits with sales reps to negotiate high-value orders, resolve customer complaints, and secure commitments from key commercial and institutional accounts.
• Identify, approach, and onboard new distributors, stockists, and bulk buyers for detergent product lines and pool treatment chemical ranges.
• Monitor customer payment behavior, enforce credit terms, and personally follow up on overdue accounts to protect cash flow and reduce bad debt.
• Gather competitive intelligence on pricing, promotions, and product movement across assigned territories, and report actionable insights to management.
• Prepare accurate weekly sales forecasts, activity summaries, pipeline reports, and account reconciliation statements for internal decision-making.
• Ensure the sales team adheres to corporate pricing guidelines, quality standards, and ethical business practices during all customer interactions.

Requirements & Qualifications

• Diploma or Bachelor’s degree in Sales, Marketing, Business Administration, Chemistry, or a closely related field.
• Minimum of 3 to 5 years of hands-on sales experience in FMCG, manufacturing, detergents, industrial chemicals, or commercial cleaning solutions.
• Proven experience supervising, coaching, or leading a team of field sales representatives, with measurable results in team output and retention.
• Demonstrated ability to consistently meet and exceed revenue targets and expand customer bases within assigned territories.
• Strong working knowledge of Microsoft Office applications, particularly Excel for reporting and data analysis, plus familiarity with CRM or field sales tracking tools.
• Excellent commercial negotiation skills, especially in pitching bulk products and managing distributor pricing structures.
• Solid understanding of route-to-market planning, territory mapping, forecasting, and credit control processes.
• Strong interpersonal and communication skills, with the ability to motivate a team and build trust with diverse customers.

What We Offer / Why Join

• Direct involvement in scaling a fast-growing manufacturing brand within the regional FMCG and chemical sectors.
• Clear career progression path toward roles such as Regional Sales Manager or Head of Commercial Operations.
• Competitive monthly gross remuneration of Ksh 70,000 to 80,000, commensurate with experience and performance.