Sales Assistant

Role Overview

As a retail sales representative for Vivo, you will be the face of the brand inside partner outlets, guiding customers through product choices while keeping the store environment polished and well-stocked. Your daily work blends direct selling, customer care, and back-of-house coordination—from processing transactions and tracking inventory to arranging displays that reflect Vivo’s visual identity. This role is critical because it turns foot traffic into loyal customers and directly fuels the outlet’s revenue growth.

Key Responsibilities

• Drive sales growth by delivering outstanding customer service and ensuring high satisfaction at every interaction.
• Respond to customer needs and requests quickly, courteously, and with a helpful attitude.
• Handle sales support tasks and keep the store clean, organized, and presentable.
• Maintain accurate records of inventory levels and track all stock movements.
• Arrange and store products in designated areas for easy retrieval and efficient use of space.
• Ensure orders are fulfilled on time and goods are distributed to meet operational demands.
• Keep displays and merchandising aligned with brand visual standards.
• Roll out special offers and promotions, and collect customer feedback to help improve service.

Requirements & Qualifications

• Proven ability to upsell and cross-sell products in a retail setting.
• Strong skills in building and maintaining lasting customer relationships.
• Effective planning, organizing, and time management capabilities.
• Competence in inventory management and visual merchandising techniques.
• Familiarity with Point of Sales (POS) systems and proficiency in MS Office.
• Understanding of fashion styling and how it applies to retail displays.
• Diploma in Sales, Customer Service, or Business Management.
• At least 2 years of experience in Sales or Marketing.