Job Title: Shari’ah Banking Relationship Officer
About the Role
We are seeking a dedicated and experienced professional to manage and grow our Shari’ah-compliant banking portfolio. This role focuses on delivering exceptional customer service, driving sales, mitigating risks, and ensuring strict adherence to Islamic banking principles.
Key Responsibilities
- Manage and lead customer relationships for both corporate and retail clients.
- Drive sales of Shari’ah-compliant products and cross-sell other basket products to meet set targets.
- Liaise with relationship teams and the retail branch network to grow the business.
- Implement risk management strategies to mitigate losses, including fraud prevention and revenue leakage control.
- Train and develop branch staff on Shari’ah banking products and services.
- Ensure proper documentation and administration of Shari’ah-compliant portfolios.
- Manage the Non-Performing Finance (PAR) ratio in line with set targets.
- Take full responsibility for leadership, management, growth, and maintenance of the Shari’ah-compliant book (SAHL).
- Maintain and grow existing Shari’ah-compliant customer relationships through enhanced service and engagement.
- Achieve set targets in terms of numbers and value for both liabilities and assets.
- Monitor and manage Shari’ah-compliant customer complaints, review service delivery standards, and position staff to ensure the highest service levels.
Qualifications & Experience
Education
- Bachelor’s degree from a recognized institution.
- Islamic Banking Certification is an added advantage.
Work Experience
- 3 years of general work experience.
- 2 years of experience in banking operations.
- 2 years of experience in Shari’ah banking.
- 2 years of experience in credit management.
- 2 years of experience in sales and relationship management.
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