Relationship Officer – Corporate

Role Overview

This position sits within the Client Retention function and focuses on keeping corporate medical insurance schemes loyal and profitable. You will act as the main point of contact for assigned schemes, ensuring that service delivery runs smoothly, renewals are completed on time, and clients see clear value in the coverage they provide to their employees. Your success is measured by retention rates, prompt debt recovery, and your ability to turn well-managed relationships into referrals and expanded business.

Key Responsibilities

• Manage the full renewal cycle for assigned schemes: sending out renewal notices, scheduling discussions with clients or intermediaries, preparing documentation, and securing signed contracts before expiry.
• Run quarterly business reviews with each scheme contact, using utilisation data and service records to identify gaps, resolve friction points, and agree on service improvements.
• Support tender preparation by assembling accurate scheme performance data, client histories, and evidence of service quality for bids being submitted or renewed.
• Deliver member education sessions and health awareness programmes: teach employees how to access hospitals, obtain pre-approvals, use prescribed benefits correctly, and respond to common health trends revealed in claims data.
• Act as the standing day-to-day link between the insurer and your client portfolio—handling calls, emails, and in-person requests, chasing approvers for delayed applications, and communicating approval or decline outcomes with discretion and clarity.
• Maintain correct membership records by relaying member additions and deletions to underwriting, distributing policy documents, invoices, credit notes, and ID/membership numbers, and issuing monthly fund statements and quarterly utilisation reports without missing deadlines.
• Monitor unpaid premiums and other receivables proactively, contacting clients to follow up on debts and agreeing on collection timelines that minimise strain on relationships.
• Send daily admission and death notifications to scheme administrators, and formally communicate any policy changes, improvements, or reimbursement updates that affect the client or its members.

Requirements & Qualifications

• A bachelor’s degree in business, commerce, insurance, or a similar discipline.
• At least three years of experience in a client-facing account management role—ideally involving corporate clients or insurance administration.
• Strong grasp of how medical insurance schemes function, including policy terms, claims lifecycles, reimbursement rules, underwriting checks, and renewal processes.
• Excellent oral and written communication skills, with the ability to explain policy nuances to both corporate executives and everyday scheme members.
• Proven comfort in difficult conversations: negotiating payment timelines, explaining coverage declines, and addressing client dissatisfaction while protecting the company’s interests.
• Sharp organisational skills and the ability to juggle multiple schemes, deadlines, and quarterly service calendars without missing checkpoints.
• High attention to detail when preparing contracts, utilisation reports, and reconciliation notes, since errors directly affect client trust and audit ratings.
• Commitment to working collegially with colleagues across underwriting, care management, finance, and claims teams so that client requests are handled end to end.
• A Diploma in Insurance is advantageous but not required.