On behalf of our client, we're seeking to recruit a performance-driven Relationship Officer to support business growth, client acquisition, loan disbursement, portfolio quality, and customer retention within a microfinance environment offering revolving credit. The role is responsible for growing and managing a quality loan book, ensuring timely repayments, minimizing delinquency, and delivering excellent customer service while meeting defined business and recovery targets.
Responsibilities
- Identify and acquire new clients while maintaining strong relationships with existing customers.
- Match client financial needs with appropriate loan products and services.
- Drive repeat borrowing and cross-selling of company products.
- Educate clients on loan terms, repayment schedules, and benefits of good credit history.
- Monitor client businesses and align repayments with cash flow cycles.
- Follow up on repayments and ensure timely collections.
- Manage delinquent accounts and pursue recovery until full settlement.
- Assess borrower capacity to determine appropriate loan size and terms.
- Collect customer feedback and support service and product improvement.
- Handle customer complaints professionally and maintain high service standards.
- Build long-term client relationships to promote loyalty and retention.
Skills & Requirements
- Diploma or degree in Business, Finance, Economics, or a related field.
- At least 2 years’ experience in microfinance, sales, credit, or relationship management.
- Good understanding of loan products and repayment management.
- Strong communication, negotiation, and customer service skills.
- Ability to work independently in the field and meet performance targets.
- High integrity, accountability, and attention to detail.
- Basic computer skills and report writing ability.
End Date: 25th June 2026
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