Proof of Delivery (POD) Clerk
Posted:
Company Details
Name:CDL Human Resource
Industry:
Consulting
Website:
http://cdl.co.ke/
Description:
CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Kiambu, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Logistics
Job Description
KEY ACCOUNTABILITIES
- Ensure accurate collection, verification, and reconciliation of all PODs against delivery orders and dispatch records, with immediate system updates.
- Manage and resolve all delivery exceptions (shortages, damages, disputes) through timely escalation and follow-up to closure.
- Coordinate with transporters to enforce POD return timelines, track missing documentation, and drive SLA compliance.
- Maintain structured, audit-ready documentation (physical and digital) ensuring full traceability of all deliveries.
- Validate POD-backed deliveries to support transporter billing accuracy and flag discrepancies for review.
- Prepare and share POD status reports, dashboards, and transporter performance insights.
- Support customer service teams in resolving delivery disputes through timely provision of POD documentation.
- Drive compliance with SOPs and continuously identify process improvement opportunities within the POD cycle.
KEY WORKING RELATIONSHIPS
- Transport, Dispatch, Finance, Customer Service, Transporters, Weighbridge
QUALIFICATIONS & EXPERIENCE
- Diploma in Supply Chain / Logistics / Business Administration
- 1–2 years’ experience in logistics, dispatch, or documentation handling
- SAP/HighJump and Excel proficiency
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