Project Manager- KatiCRM

Company Details
Industry: Education Management
Description: Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. We are a next generation business intelligence … Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. We are a next generation business intelligence unit with smart communication solutions. Calltronix aims to be a one stop shop for all your telephony, IT and marketing needs, offering convenience, productivity, cost savings, and reliability. Calltronix Contact & Training Centre is a Business Process Solutions Company providing, customized service solutions to a wide variety of industries, providing multi-channel support services, including Telephony, customer relationship management (CRM) customization, contact Centre operations, digital marketing, lo- gistics, POS and other support solutions to our clients, emerging organizations, across our multi-site operations in Kenya, Uganda, Tanzania and Djibouti. View more View less
Job Details
Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Nairobi County, Kenya
Closing Date: Undisclosed
Salary: Undisclosed
Other Pay: Benefits
Job Category: Project Management
Job Description

Key summary points:

  • You will lead and coordinate project teams, clients, and vendors to ensure smooth execution of projects.
  • Your main responsibility is to create and manage project plans, timelines, resources, and budgets.
  • You act as the main point of contact for stakeholders, providing regular updates and managing expectations.
  • You will handle risk management, issue resolution, and performance tracking throughout project lifecycles.
  • The role requires ensuring all contractual deliverables are met and maintaining strong client relationships.
  • You will also monitor progress, report to management, and continuously improve project delivery processes.

What they are looking for:

  • 2–3 years project management experience (preferably in tech or contact centre environments)
  • Strong communication, organization, and stakeholder management skills
  • Basic understanding of CRM systems and technical concepts
  • Experience managing budgets, timelines, and full project lifecycles
  • Familiarity with project management tools and best practices (PMP is a plus)
640 open positions on Semasocial right now · 7531 open positions in Nairobi County, Kenya · 22 posted in the last 7 days
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