Front Desk Virtual Assistant

Role Overview

As a Front Desk Virtual Assistant, you will handle the administrative touchpoints that help healthcare practices keep patient care moving smoothly, from the first inquiry through appointment follow-up. You will coordinate closely with patients, clinical staff, and administrative teams while maintaining accurate records and protecting sensitive health information in a remote setting.

Key Responsibilities

• Respond to patient calls, emails, and questions with clear, considerate communication.
• Arrange, confirm, and adjust appointments; send reminders and follow up on missed visits or newly available slots.
• Help patients access telehealth visits and coordinate the related scheduling details.
• Support new patient intake and referral coordination, collecting and checking information needed for onboarding.
• Enter patient demographics and other details into electronic medical record systems, and keep charts and documents current.
• Check insurance eligibility, maintain coverage records, and assist with authorization requests and payer communications.
• Prepare and process routine administrative materials, including emails, faxes, documents, and basic reports.
• Work with billing colleagues on documentation requests and claim follow-up, while handling patient information in line with HIPAA privacy requirements.

Requirements & Qualifications

• At least two years of experience in medical administration, healthcare virtual assistance, or a healthcare front desk position.
• Practical experience with patient scheduling, intake, referrals, and patient communications.
• Knowledge of insurance eligibility checks, prior authorizations, and communication with payers.
• Confidence using EMR systems and maintaining precise medical records and documentation.
• Strong written and spoken English, sound attention to detail, and the ability to balance competing tasks and deadlines.
• A dependable home office and stable, high-speed internet suitable for handling sensitive healthcare work remotely.
• Experience supporting U.S.-based healthcare providers is preferred. Familiarity with medical billing, CPT coding, or patient communication platforms is an advantage.
• No specific educational qualification is stated.